Lynn Mackenzie
Maryburgh,Highland
Summary
Accomplished professional with extensive expertise in store operations, merchandising, and team leadership. Demonstrates proficiency in inventory management, supply chain understanding, and operational optimisation to drive efficiency and profitability. Skilled in visual merchandising, promotions coordination, and brand loyalty development to enhance customer engagement and sales performance. Adept at implementing loss prevention strategies, ensuring health and safety compliance, and managing financial reporting with precision. Known for resilience under pressure, critical evaluation skills, and fostering staff retention through effective mentoring and motivation techniques. Committed to leveraging commercial acumen and strategic planning to achieve organisational goals while maintaining high standards of customer service.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Organised and dependable Store Manager with 24 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work history
Store Manager
Coop
Conon Bridge, Highland
03.2023 - Current
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Streamlined operations to maximise efficiency and minimise waste.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Assisted customers in locating products around the shop floor promptly.
- Maintained an organised stock room for easy accessibility of goods.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Team Manager
Coop
Thurso, Highland
07.2014 - 03.2023
- Delegated responsibilities efficiently amongst team members.
- Handled employee grievances to maintain harmony within the workforce.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Enhanced team productivity by implementing effective project management strategies.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Steered project execution whilst adhering strictly to timeline constraints.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Developed action plans for continuous process improvement initiatives.
- Conducted performance evaluations to identify areas of improvement.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Boosted morale by recognising and rewarding exceptional work.
- Streamlined operations, leading to increased team performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Established clear budgets and cost controls strategies to meet objectives.
Team Leader
Coop
Wick, Highland
08.2007 - 07.2014
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Developed strategies for improved performance level across the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Fostered a high-performing environment to drive productivity and quality.
- Implemented new working methods which improved overall efficiency of the team operations.
- Led project coordination, resulting in timely delivery.
- Improved customer satisfaction through close collaboration with the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Promoted professionalism among staff to develop productive relationships.
- Fostered positive employee relationships through communication, training and coaching.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Upskilled team members by planning and delivering training workshops.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led team of 12 to achieve KPI targets and successfully complete assigned projects.
- Recognised exceptional individual performance for improved motivation.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
CTM
Coop
Wick, Highland
04.2003 - 08.2007
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
Certificate of Higher Education -
Wick High School
Wick, Highland 08/1992 - 06/1998
Skills
- Crisis management capabilities
- Store layout planning
- Operational optimisation
- Staff rota arrangement
- Visual merchandising insight
- Store security measures
- Supply chain understanding
- Promotions coordination
- Scheduling employees
- Cash handling
- Financial reporting
- E-commerce management
- POS system operation
- Stock control systems
- Loss prevention strategies
- Profit and loss understanding
- Performance monitoring
- Sales Leadership
- Merchandising expertise
- Staff retention techniques
- Barcode scanning
- Health and Safety regulations
- Brand Promotion
- Product ordering
- Product pricing
- Staff mentoring
- Security procedures
- Employee motivation techniques
- Commercial acumen
- Budget oversight
- Store operations efficiency
- Merchandising plan execution
- Safety consciousness
- Communication effectiveness
- Multitasking proficiency
- Store security vigilance
- Visual merchandising creativity
- Sales promotion implementation
- Inventory management expertise
- Critical evaluation
- budgeting acumen
- Stock control systems understanding
- Resilience under pressure
- Brand loyalty development
- Time efficiency
- Product knowledge proficiency
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Product knowledge
- Public speaking
- Equipment Maintenance
- Relationship Management
- Visual merchandising
- Strategic planning
- Resourcefulness
- Conflict Resolution
- Inventory control
- Project Management
- Inventory management
- Process Improvement
- Budget management
- Decision making
- Project coordination
Affiliations
- Outdoor Bowls
Timeline
Store Manager
Coop
03.2023 - Current
Team Manager
Coop
07.2014 - 03.2023
Team Leader
Coop
08.2007 - 07.2014
CTM
Coop
04.2003 - 08.2007
Certificate of Higher Education -
Wick High School
08/1992 - 06/1998