Summary
Overview
Work history
Education
Skills
Timeline
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DANIELLE WILLIAMS

NEWTON,MERSEYSIDE

Summary

Driven professional with a knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.


Full UK Driving Licence


In my spare time, I enjoy maintaining an active and healthy life style through regular gym training and dog walking. I have a passion for reading and listening to pod casts, which allows me to continuously develop my knowledge. I also value socialising as a way to build strong interpersonal relationships.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Assistant Manager

Warrington M6 Services Motel
Warrington, Cheshire
10.2023 - Current
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Increased staff productivity by providing comprehensive training programmes.

Supervisor

ATHELIS - FUEL RESTAURANT
, Warrington
02.2020 - 10.2023
  • Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Organised special events and private functions, showcasing the establishment's versatility and adaptability.
  • Trained new staff members, leading to improved service standards.
  • Promoted positive dining experience with exceptional customer service skills.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Managed inventory to avoid shortages and reduce waste.

Head receptionist

Ibis Hotel
, WARRINGTON
07.2018 - 02.2020
  • Provided exceptional customer service by promptly addressing guests' needs and requests.
  • Assured guest comfort by swiftly resolving complaints or issues during their visit.
  • Supervised other reception staff to ensure high standards of service delivery were consistently met.
  • Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
  • Oversaw stock control of office supplies to guarantee uninterrupted operational flow.
  • Liaised between different departments to ensure seamless guest services and communications.

Waitress supervisor

Little Chef
, Knutsford
09.2012 - 07.2018
  • Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
  • Initiated weekly team meetings for better communication among staff members.
  • Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
  • Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.

Education

Diploma of Higher Education - Health & Social Care Level 3

Warrington Coligiate
Warrington
09.2010 - 07.2012

GCSEs -

St. Alreds Catholic Technology College
Newton-le-Willows
09.2005 - 07.2010

Skills

  • Supervisory expertise
  • Quality control implementation
  • Communication excellence
  • Recruitment and hiring practices
  • Compliance awareness
  • Finance management
  • Staff management

Timeline

Assistant Manager

Warrington M6 Services Motel
10.2023 - Current

Supervisor

ATHELIS - FUEL RESTAURANT
02.2020 - 10.2023

Head receptionist

Ibis Hotel
07.2018 - 02.2020

Waitress supervisor

Little Chef
09.2012 - 07.2018

Diploma of Higher Education - Health & Social Care Level 3

Warrington Coligiate
09.2010 - 07.2012

GCSEs -

St. Alreds Catholic Technology College
09.2005 - 07.2010

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DANIELLE WILLIAMS