Summary
Overview
Work history
Education
Skills
Timeline
Generic

CAROLYN GROGAN

Seacroft,Leeds

Summary

I am very hard working and very enthusiastic individual. I love to learn new skills. I have greats customer service skills and take pride in everything that I do. In my spare time I like to spend time with my 2 children and maintain a healthy lifestyle. I am very Punctual and like to make sure the job at hand has been done with great pride and excellence. I have worked hard to become an assistant manager in such a short space of time. Unfortunately my time at welcome-break is coming to an end due to them not renewing the contract and i have been made redundant. I am now ready to move on and start my next adventure and look forward to trying new things and gaining new skills .

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work history

Assistant manager

Welcome Break
Leeds
03.2024 - 09.2025
  • Creation and supply of themed and decorated cakes to customers
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Improved customer service by implementing new procedures and protocols.
  • Assisted in recruitment process to build an effective workforce.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Minimised inventory loss for improved profit margins.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Provided support to manager during audits, ensuring accurate reports.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Created a positive work environment, resulting in higher employee morale.
  • Monitored sales performance regularly adjusting strategies as required.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Increased staff productivity by providing comprehensive training programmes.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Organised financial and operational data to help with yearly budgeting and planning.

Manager's assistant

MAE’S KITCHEN
Leeds
01.2018 - 03.2024
  • Chef
  • Customer service
  • Accounts
  • Management
  • Table service
  • Money handling
  • Hiring & firing
  • Staff rotas

Adventure Kidz soft play centre
01.2018 - 01.2018
  • Chef
  • Front of house service

Personal shopper online shopping delivery

Tescos Stores PLC
Tiverton, Devon
08.2007 - 09.2007
  • Personal shopper online shopping delivery

TDG Novacold
Willand, Devon
05.2003 - 07.2007
  • Warehouse operative
  • Quality control checker
  • Admin clerk Goods in and Dispatch

Counter service

Ian’s Fish bar
Cullompton, Devon
01.2002 - 01.2005
  • Counter service

Padbrook Park Golf Club and Hotel
Cullompton, Devon
01.2002 - 01.2005
  • Restaurant service
  • Bar service
  • Front of house service

White Hart Inn
Cullompton, Devon
01.2002 - 01.2005
  • Chef
  • Bar service

Baker

Last Course Patisserie
Cullompton, Devon
01.2000 - 01.2005
  • Baker

Education

Catering and Hospitality

East Devon College
Tiverton, Devon
01.2003 - 01.2005

GCSE - undefined

Cullompton Community College
Cullompton, Devon
01.2002 - 01.2003

Skills

  • Warehouse order picking
  • Goods in control
  • Scan gun qualified
  • Booking in and out of goods, trailers and products via a computer system
  • Quality checking of product delivered into Warehouse and Despatched to stores
  • Preparation and cooking of food for customers in College Restaurant
  • Food service in College Restaurant
  • Management and control of food service and bar
  • Health and safety procedures
  • Food hygiene procedures
  • Kitchen preparation and food service in Restaurant and bar
  • Silver Service and restaurant service
  • Front of house for restaurant
  • Preparation and completion of bulk pie orders
  • Customer service
  • Cake creation and production
  • Head chef in restaurant kitchen
  • Commis chef in restaurant kitchen
  • Money handling
  • Management skills
  • Food safety
  • Fire safety
  • Food hygiene
  • Allergy awareness
  • Croshh
  • Quality control implementation
  • Recruitment and hiring practices
  • Compliance awareness
  • Reliable follow-through
  • Retail operations understanding
  • Leadership proficiency
  • Supervisory expertise
  • Communication excellence
  • Effective delegator
  • Customer relationship building
  • Finance management
  • Promotions execution
  • Staff mentoring
  • Process improvement techniques
  • IT Proficiency
  • Supply chain management
  • Staff management
  • Excellent communication
  • Staff scheduling
  • Profit and Loss Analysis
  • Business operations understanding
  • Contract negotiation
  • Service orientation
  • Sales analytics
  • Budget planning
  • Budgeting and financial analysis
  • Contract negotiation and administration
  • Intercultural competence
  • Safety consciousness
  • Communication proficiency
  • IT infrastructure understanding
  • Time efficiency
  • Initiative taking
  • Resilience under pressure
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Product knowledge
  • Team Leadership
  • Equipment Maintenance
  • Financial reporting
  • Training and Development
  • Inventory control
  • Conflict Resolution
  • Resourcefulness
  • Project Management
  • Inventory management
  • Quality Assurance
  • Bookkeeping
  • Process Improvement
  • Invoicing
  • Operational support
  • Contract management
  • Department management
  • Production reporting
  • Facility management
  • Physical resource management
  • Financial risk analysis
  • Data analysis
  • Budget management
  • Database management

Timeline

Assistant manager

Welcome Break
03.2024 - 09.2025

Manager's assistant

MAE’S KITCHEN
01.2018 - 03.2024

Adventure Kidz soft play centre
01.2018 - 01.2018

Personal shopper online shopping delivery

Tescos Stores PLC
08.2007 - 09.2007

TDG Novacold
05.2003 - 07.2007

Catering and Hospitality

East Devon College
01.2003 - 01.2005

Counter service

Ian’s Fish bar
01.2002 - 01.2005

Padbrook Park Golf Club and Hotel
01.2002 - 01.2005

White Hart Inn
01.2002 - 01.2005

GCSE - undefined

Cullompton Community College
01.2002 - 01.2003

Baker

Last Course Patisserie
01.2000 - 01.2005

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CAROLYN GROGAN