Summary
Overview
Work history
Skills
Timeline
Generic

bruna castro

Rayleigh,United Kingdom

Summary

Accomplished professional with extensive expertise in recruitment and hiring practices, communication excellence, and leadership proficiency. Demonstrates a strong understanding of retail operations, compliance awareness, and quality control implementation. Proven track record in customer relationship building, finance management, and supervisory expertise. Adept at staff mentoring, management, and scheduling while ensuring health and safety compliance. Committed to enhancing customer service through innovative product display creativity and effective procurement procedures.

Overview

9
9
years of professional experience

Work history

Assistant manager

Prezzo Italian Restaurant
Rayleigh, Essex
08.2021 - Current
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Managed inventory levels by tracking stock items and placing orders as necessary.
  • Developed training materials to enhance onboarding processes for new employees.
  • Implemented quality control procedures to maintain high standards of service delivery.
  • Oversaw daily operations to ensure compliance with company policies and procedures.
  • Evaluated customer feedback to identify areas for improvement in service offerings.
  • Assisted in recruitment process to build an effective workforce.
  • Provided support to manager during audits, ensuring accurate reports.
  • Streamlined store operations with efficient scheduling.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Improved customer service by implementing new procedures and protocols.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Increased staff productivity by providing comprehensive training programmes.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Monitored sales performance regularly adjusting strategies as required.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.

Manager

Costa Coffee
Southend-on-Sea
11.2016 - 07.2021
  • Led team in delivering exceptional customer service through effective training and support.
  • Oversaw daily operations ensuring adherence to quality standards and operational efficiency.
  • Developed and implemented training programmes to enhance staff skills and service delivery.
  • Managed inventory levels and ensured timely replenishment of stock to meet customer demand.
  • Coordinated promotional activities to engage customers and enhance brand loyalty.
  • Resolved customer complaints and feedback promptly to maintain high satisfaction levels.
  • Facilitated team meetings to discuss operational challenges and develop actionable solutions.
  • Delivered high-quality products to increase customer satisfaction.
  • Developed accurate sales forecasts for improved strategic planning.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Led performance reviews, identified areas for improvement.
  • Facilitated staff training, resulting in better customer service.
  • Delegated tasks efficiently to maximise productivity.
  • Supervised project timelines for timely completion.
  • Maintained inventory control, reduced stock shortages.
  • Identified growth opportunities through comprehensive market research.
  • Enforced safety regulations to reduce workplace accidents.
  • Established clear budgets and cost controls strategies to meet objectives.

Skills

  • Recruitment and hiring practices
  • Communication excellence
  • Product display creativity
  • Time management mastery
  • Leadership proficiency
  • Retail operations understanding
  • Compliance awareness
  • Quality control implementation
  • Supervisory expertise
  • Customer relationship building
  • Finance management
  • Staff mentoring
  • Staff management
  • Staff scheduling
  • Procurement procedures
  • Customer Service
  • Health and Safety Compliance

Timeline

Assistant manager

Prezzo Italian Restaurant
08.2021 - Current

Manager

Costa Coffee
11.2016 - 07.2021

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bruna castro