DANIEL GURD

• While at The Maidstone Store I have dual Site managed The New Eltham Store for 3 months.
• Extra Responsibility - Support RM with regional tasks & Cover Rm Holiday including holding weekly briefing's, managing 30 stores & Holding cost control meetings & Project Managing new store openings & Closures for the kent region.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Implemented promotional displays to increase product visibility and sales.
• Assisted customers in locating products around the shop floor promptly.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Coached underperforming employees improving their job performance significantly.
• Facilitated smooth checkouts by maintaining efficient till operations.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.

• During My time as SM at tunbridge wells i also Dual site managed Gravesend for 8 Months.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Implemented promotional displays to increase product visibility and sales.
• Assisted customers in locating products around the shop floor promptly.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Coached underperforming employees improving their job performance significantly.
• Facilitated smooth checkouts by maintaining efficient till operations.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.

• Coordinated efficient rota planning to ensure optimal staffing levels at all times.
• Oversaw daily administrative tasks including staff rota planning and payroll processing.
• Facilitated staff training, resulting in better customer service.
• Carried out day-to-day duties accurately and efficiently.
• Handled cash transactions accurately ensuring financial integrity of the store was maintained.
• Fostered a culture of accountability within the team, leading to improved performance in maintaining patient safety standards.
• Liaised with sales representatives for regular inventory updates improving stock management.
• Managed stock rotation to minimise damage and loss.

• My role with the post office was working on behalf of royal mail. It involved customer service skills. The role included posting and charging for parcels, alongside a lot of handling of cash with deposits and withdrawals.
• Managed daily operations for smooth functioning of post office.
• Managed staff schedules for optimal coverage during peak hours.
• Resolved customer complaints, fostered a positive environment.
• Streamlined communication, improved overall productivity.
• Trained staff on postal regulations, resulted in fewer errors.

• At gurdz events I was the owner and manager for the company. I would have to work out everything from invoices and quotes to staff rota. Booking in clients to paying and organizing staff. As well as all the behind the scenes I would run live events and manage crews on site at shows.

Our Key Contracts:

Technical Management Team - Golden Goose Theatre

Technical Management Team - White Bear Theatre

Crew Supplier - Pirate Crew LTD

Crew Supplier - Light Motif

Crew Supplier - PRG

• My role was to maintain equipment to manage school productions and open days. During my time here I would work with students in extracurricular activities and help during school classes alongside running after school clubs in music technology.

• Croydon youth theatre was a community based workshop in which from a young age I became a workshop leader. This involved working with students ages 13 to 21 years old on community based productions.

• My role was to maintain equipment to manage school productions and open days. During my time here I would work with students in extracurricular activities and help during school classes alongside running cover lesions.