Cristina Stefania Muresan
London,Kent
Summary
Dedicated Retail Professional with strong customer service and communication skills. Managed accurate money handling and till operations while optimising staffing schedules and store layouts. Delivered impactful visual merchandising and promotions coordination, ensuring compliance with Health and Safety regulations.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work history
Store manager
JG Foods Ltd
London, Kent
2023.05 - Current
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Guided customers in locating products swiftly, enhancing their shopping experience.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays to increase product visibility and sales.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Conducted performance appraisals for staff, delivering feedback that fostered individual growth and team development.
- Fostered a team-oriented environment through effective leadership strategies, boosting collaboration and morale.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Upholding health and safety regulations within the premises to ensure a safe shopping environment.
Duty Manager
Decathlon UK
London, Kent
2022.08 - 2026.07
- Managed daily operations of store, ensuring efficient service and team coordination
- Guarantee the process of opening and closing in a safe and responsive way
- Executed evacuation procedures and ensured safety during emergencies.
- Recognised the UK crisis plan and applied the proper procedures in emergencies (accident/theft/robbery) in store
- Maintained availability for team, customers, and third-party suppliers to support seamless operations
- Resolved customer complaints and issues, fostering satisfaction and loyalty for the business
- Supervised cash flow management processes to ensure accuracy.
- Established the commercial basics to meet daily economic targets
- Managed the delivery process effectively
- Ensure daily checks of the equipment in the building and I report to the store leader any faulty or damaged equipment
- Ensure order and clearness to guarantee a welcoming store environment
Sales Assistant
Poundland
London, Kent
2019.06 - 2022.08
- Served over 300 customers daily, ensuring each received personalised service.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with a friendly approach to enhance their shopping experience.
- Provided service with positive attitude, smile, offering courteous, helpful advice to best meet customer needs.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Worked energetically to maintain efficient operations during peak trading hours.
- Uphold high standards of store presentation and hygiene, enhancing overall customer experience.
- Boosted seasonal event sales through targeted selling aligned with marketing initiatives.
- Received and processed product returns.
Warehouse Operator
Amazon Logistic
London, Kent
2019.02 - 2019.06
- Employed appropriate manual handling practices to routinely lift and move products weighing up to 23kg.
- Loaded, secured, and organised goods in delivery lanes to ensure timely dispatch.
- Executed scanning, sorting, and diverting of packages to achieve picking and packing accuracy.
- Processed incoming and outgoing goods requests according to established company protocols.
- Completed and submitted appropriate dispatch paperwork in timely manner.
- Completed and submitted paperwork accurately and on time to support efficient operations.
- Understood and complied with changing safety, quality and production standards.
- Completed work following safety rules for best working practices.
Hostess
Soho Club Bar and Lounge
Craiova, Dolj
2017.05 - 2018.11
- Cultivated positive guest relations by managing reservations and ensuring efficient seating for optimal guest experience.
- Managed reservations for large parties exceeding 10 guests
- Processed and establishing reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Advised customers on restaurant dishes and special offers.
- Performed high quality service for customers
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Assisted managers in resolving time-sensitive issues to maintain seamless service delivery.
- Resolved guest and employee complaints to enhance customer satisfaction and improve team morale.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Accurately processed credit card, cash and gift certificate payments from customers
Fitness Instructor
BodyTime
Craiova, Dolj
2014.07 - 2017.09
- Delivered 1:1 personal fitness training, incorporating goal-setting to motivate clients in reaching fitness objectives.
- Created engaging personal training sessions, enabling clients to achieve fitness goals through tailored exercise programmes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained use of exercise equipment to participants, prioritising safety at all times.
- Provided personalised nutrition advice to help clients achieve their fitness goals.
- Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.
- Ensured classes ran exactly to schedule, enabling a smooth-running gym timetable.
- Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
Education
Diploma of Higher Education - Businesses and Management
University of Wales Trinity Saint David
LondonBachelor of Arts - DLT
Caspian School of Academics
London 2020.09 - 2021.05
Diploma of Higher Education - Kinesiotherapy
University of Sport Education
CraiovaSkills
- Retail software usage
- Store layout planning
- Operational optimisation
- Money handling accuracy
- Cash handling
- Product pricing
- Visual merchandising insight
- Scheduling employees
- Outstanding customer service
- Team player
- Excellent communication skills
- Advanced computer skills
Languages
Romanian
Spanish
English
Italian
Additional Information
- Driving Licences since May 2013 (category B)
Certification
- Fire Safety Level 2 - Certificate by Highfield Accredited
- Emergency First Aid at Work - Certificate by Highfield Accredited
Languages
1,A1,5,C1,5,C1
Affiliations
- Traveling
Timeline
Store manager
JG Foods Ltd
2023.05 - Current
Duty Manager
Decathlon UK
2022.08 - 2026.07
Bachelor of Arts - DLT
Caspian School of Academics
2020.09 - 2021.05
Sales Assistant
Poundland
2019.06 - 2022.08
Warehouse Operator
Amazon Logistic
2019.02 - 2019.06
Hostess
Soho Club Bar and Lounge
2017.05 - 2018.11
Fitness Instructor
BodyTime
2014.07 - 2017.09
Diploma of Higher Education - Kinesiotherapy
University of Sport Education
Diploma of Higher Education - Businesses and Management
University of Wales Trinity Saint David