Emily Hayward
Newport,Isle of Wight
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
2
2
years of professional experience
Work history
Front of house team member
One holyrood Hotel
Newport, Isle of Wight
03.2022 - Current
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Accurately took orders, making menu recommendations as appropriate.
- Stayed up to date on menu changes to accurately answer customer queries.
- Practiced healthy and safety measures to comply with regulations.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Attended to customer's needs proactively for first-class waiting service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Promoted current offers through creative promotional displays and targeted upselling.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Verified completed orders and served guests at tables.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Increased order value by upselling sides, drinks and desserts.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Prepared tables for guests and reset tables between customers.
- Handled reservations to maximise covers and revenue.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed timing standards in food deliveries to minimise delays.
- Polished glasses and cutlery to pristine standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers, presented menus and shared information about available special items.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Advised on food and drink choices based on customer preferences.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Replenished stock and processed deliveries to maximise product availability.
- Reviewed customer history to recommend appropriate products and services.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Education
A-Levels - Philosophy, Sociology, Film Studies
The Island VI Form
Isle of Wight 09/2023 -
Skills
- Upbeat, outgoing and positive
- Cleaning and sanitation
- Table check-ins
- Dining customer service
- Table service
- Menu knowledge
- Stress management
- Special dietary requirements
- Service prioritisation
- Table setting arrangements
- Time management
- Table setting
- Order taking
- Efficient under pressure
- Food and beverage knowledge
- Food Safety and Hygiene
- Extensive hospitality background
- Food safety understanding
- Menu memorisation
- Highly responsible and reliable
- Reservation management
- Barista experience
- Customer experience
- Food hygiene protocol
- Effective customer upselling
- Active listening
- Complaint handling
- Drinks upselling
- Marketing
- Customer-focused
Timeline
Front of house team member
One holyrood Hotel
03.2022 - Current
A-Levels - Philosophy, Sociology, Film Studies
The Island VI Form
09/2023 -