Amber Lomas
Mansfield,Nottinghamshire
Summary
Dedicated professional with extensive expertise in customer service and food and beverage management. Demonstrates exceptional skills in tactfully handling difficult customers, ensuring compliance with food service regulations, and managing cash operations efficiently. Proficient in pet ownership advice and product knowledge, enhancing customer experience through personalised service. Adept at maintaining high standards of food safety and hygiene while excelling in queue management and stress management. Career goals include advancing within the hospitality industry to leverage interpersonal skills and enhance customer satisfaction.
Overview
2
2
years of professional experience
Work history
Front of house team member
Widecombe fair
Mansfield, Nottinghamshire
03.2024 - Current
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Polished glasses and cutlery to pristine standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Pet shop assistant
Mansfield aquatics
Mansfield Woodhouse, Nottinghamshire
06.2023 - 02.2024
- Advised nervous customers on methods and techniques to care for their pets whilst maximising sales.
- Promoted responsible pet ownership by engaging with customers on common issues regarding pet welfare.
- Supported all aspects of shop activities including animal care, payment processing and customer service.
- Maintained up-to-date knowledge on all product lines to expertly resolve customer queries.
- Actively listened to customer issues and advised on pet maintenance, hygiene and feeding.
- Prioritised pet welfare by maintaining strong knowledge of animal care, nutrition and disease prevention.
- Handled cash and card payments whilst maintaining till in balance even during peak times.
- Built positive rapport with regular customers and their pets by demonstrating first class customer service and outstanding interpersonal skills.
- Ensured shelves were consistently stocked with appropriate products and visual merchandising strategies were executed to maximum effect.
- Cleaned animal areas, tanks in line with agreed cleaning rota.
- Managed customer lines for minimum wait times and high satisfaction.
Education
GCSEs -
The Samworth church academy
Mansfield, Nottinghamshire 09/2018 - 06/2023
Certificate of Higher Education - Animal care
West Nottinghamshire College
Mansfield 09/2023 - 06/2024
A-Levels - uniformed protective services
West Nottinghamshire College
Mansfield 09/2024 - 05/2025
Skills
- Pet ownership advice
- Tactfulness with difficult customers
- Food service regulation compliance
- Beverage serving expertise
- Pet product knowledge
- Cash handling
- Customer service
- Till management
- Cash management
- Returns
- Complaint handling
- Customer greeting
- Physical strength
- Food Safety and Hygiene
- Telephone customer service
- Queue management
- Stress management
- ID verification
- Customer experience
- Table check-ins
- Interpersonal skills
- Food and beverage knowledge
Timeline
Front of house team member
Widecombe fair
03.2024 - Current
Pet shop assistant
Mansfield aquatics
06.2023 - 02.2024
GCSEs -
The Samworth church academy
09/2018 - 06/2023
Certificate of Higher Education - Animal care
West Nottinghamshire College
09/2023 - 06/2024
A-Levels - uniformed protective services
West Nottinghamshire College
09/2024 - 05/2025
Similar Profiles
Ravi MehrotraRavi Mehrotra
Senior Manager - Product Management at Fair Isaac CorpSenior Manager - Product Management at Fair Isaac Corp
Yahoska GarmendiaYahoska Garmendia
School Bus Attendant at Cy Fair Independent School DistrictSchool Bus Attendant at Cy Fair Independent School District
Tyler SankeyTyler Sankey
Case Manager at Fair Squared Injury LawCase Manager at Fair Squared Injury Law
Serenity JoyntSerenity Joynt
Works Experience - Year 12 at York ArchaeologyWorks Experience - Year 12 at York Archaeology
ROBERTO ANDREI BALOSEANUROBERTO ANDREI BALOSEANU
Business administrator at RF PRECISION UKBusiness administrator at RF PRECISION UK