Dipanjan Prasai
London,welling
Summary
Friendly and reliable Front of House professional with experience working at The Prince of Greenwich Pub. Skilled in providing excellent customer service, taking orders, serving food and drinks, handling customer enquiries, and maintaining a clean and welcoming environment. Comfortable working in busy environments, working as part of a team, and ensuring customers have a positive experience.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
The Prince of Greenwich Pub
12.2024 - 01.2026
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Maintained a clean and presentable reception area, adhering to hygiene and safety standards.
- Processed payments accurately, including cash, card transactions, and splitting bills as requested.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Removed discarded trash and used dishes from customer tables.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Delivered bills to tables and processed cash and card payments.
Education
Bachelor of Business Administration - Business Management
Coventry University
London, ENG2026
Skills
- Teamwork
- Clear communication
- Customer service
- Time management
- Cash handling
- Health and safety
- Order processing
- Patience and tolerance
- Excellent communication
- Team collaboration
- Food safety awareness
- Health and safety standards
- Food safety and hygiene
- Cleaning and sanitation
- Bill calculation
- Efficient payment processing
- Food and beverage service
- Food running
- Fire Safety
- Cleaning procedures
- Customer service-oriented
- Food and beverage knowledge
Timeline
Front of House Team Member
The Prince of Greenwich Pub
12.2024 - 01.2026
Bachelor of Business Administration - Business Management
Coventry University