Fernanda Ferreira

I also worked as a waitress at Wetherspoons Newcastle . Very busy environment, but I like it because working in busy places means I always have task to do.

Working on such a busy and incredible full bar allowed me to develop even further my communication skills, customer service and friendly and to not feel pressured when I engage with difficult situations with customers .

• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Confidently managed customer requests by listening actively to concerns and providing positive solutions.
• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Collaborated across team to achieve productivity and efficiency.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.

Working with Adkins was great. Because I managed develop baristas skills since most of the time I worked at cafes. It also gave me a chance to work in bars because of football matches my bar skills developed even further. I also worked as waitress serving and running food which I already knew .

Working with Adkins is honestly very reliable and flexible since it wasn’t a set rota but pick up shift sort of job so that was really helpful.

• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Created speciality drinks according to exact customer requests and preferences.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

I’m friendly young girl , I’m always smiling and being respectful both to staff and customer as that is number one rule for me , I’m a fast learner I also have good communication skills and social skills as that is needed when Working in the floor I am experienced in running ,food/drinks , and also make drinks as I have worked in bar before , be at the door and receive orders or instruction from the customer .

• Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
• Maintained immaculate presentation of dinnerware, using D10 and other equipment in my utility belt to polishing techniques to minimise the appearance of fingerprints.
• Acted as food quality inspector, verifying final product aligned with company standards before serving items to guests.
• Ensured meticulous table setting, using symmetry to create balance between table items.
• Served food and beverages to customers whilst encapsulating company's brand tone and style.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
• Opened, poured and served alcoholic and non-alcoholic beverages.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.