Charles Headland
Maxey,Cambridgeshire
Summary
A University of Leeds graduate, with a degree in (BEng) Aviation Technology with Pilot Studies and Management. Experience working and volunteering in positions that require exceptional customer service, team-work and organisational skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Customer Assistant
Tesco PLC
Market Deeping, Lincolnshire
2021.10 - 2025.09
- Advising customers on availability, pricing and location of products.
- Ensuring stock on shelves is continuously replenished, with correct labels.
- Providing excellent customer service skills to maximise customer satisfaction.
- Ensuring the store is kept clean and tidy, whilst examining for potential hazards.
- Handling cash and card payments on checkouts.
Vice President
University of Leeds Aviation Society
Leeds, West Yorkshire
2024.06 - 2025.06
- Organising industry-related events for society members, providing information about opportunities within the aviation sector.
- Running the society social media page, posting informative content about upcoming events and opportunities.
- Assisting other committee members with tasks, ensuring they are completed successfully and to a high standard.
- Voluntary position.
Customer Service Assistant
Wilko Retail Ltd
Peterborough, Cambridgeshire
2021.06 - 2021.09
- Ensured shelves were full, whilst also helping customers when they required assistance.
- Operated the customer service desk and assisted customers using the self-service checkouts.
Assistant Football Coach
Tiny Tykes Football
Market Deeping, Lincolnshire
2019.09 - 2020.03
- Assisted the Head Coach, by setting up games and activities for groups of children.
- Ran activities, guiding the children on how to complete them.
- Aimed to improved the football skills of the children, to allow for further development.
- Voluntary position.
Education
BEng - Aviation Technology with Pilot Studies and Management
University of Leeds
Leeds, West Yorkshire 2022.09 - 2025.07
A-Levels -
Stamford College
2021.09 - 2022.06
A-Levels -
Bourne Grammar School
2019.09 - 2021.06
GCSEs -
Bourne Grammar School
2014.09 - 2019.06
Skills
- Communication
- Problem-solving
- Team-work
- Customer Service
- Time management
- Adaptability
- Personable
Timeline
Vice President
University of Leeds Aviation Society
2024.06 - 2025.06
BEng - Aviation Technology with Pilot Studies and Management
University of Leeds
2022.09 - 2025.07
Customer Assistant
Tesco PLC
2021.10 - 2025.09
A-Levels -
Stamford College
2021.09 - 2022.06
Customer Service Assistant
Wilko Retail Ltd
2021.06 - 2021.09
A-Levels -
Bourne Grammar School
2019.09 - 2021.06
Assistant Football Coach
Tiny Tykes Football
2019.09 - 2020.03
GCSEs -
Bourne Grammar School
2014.09 - 2019.06