Carolyn Gray
Gateshead,Tyne and Wear
Summary
Determined professional with vast experience in sales, merchandising and customer service. Trained to cultivate relationships with customers to build trust and extend loyalty. Keen on exceeding team goals and obtaining growth with company. Assertive individual with strong initiative to learn dynamics of customer service. Receptive to new ideas and adaptable to change. Flourishes in team setting to deliver goals. Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers.
Overview
6
6
years of professional experience
Work History
Customer team member
Co-op
Gateshead, Tyne and Wear
12.2017 - Current
- Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
- Cleaned and organised checkout area to enhance shopping experience for customers.
- Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
- Advised customers on shop offers, promotions and discounts.
- Supported smooth workflow by helping staff across multiple store areas.
- Followed shop and cash security measures to reduce losses.
- Verified shoppers' ID when selling age-restricted products.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
- Provided professional customer service, offering can-do attitude to all requests.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Processed purchases and returns at checkout, maintaining balanced till.
Education
NVQ Level 1 - Bookkeeping
OCR
Gateshead10.2007
Skills
- Dedicated work ethic
- Swift problem solver
- Team player
- Excellent communicator
- Exceptional customer service
Timeline
Customer team member
Co-op
12.2017 - Current
NVQ Level 1 - Bookkeeping
OCR
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