Angela Eaton
East Goscote,Leicestershire
Summary
Accomplished retail professional with a strong dedication to enhancing customer experience through effective time management and team collaboration. Demonstrates expertise in cash handling, complaint management, and stock replenishment, ensuring seamless store operations. Proficient in visual merchandising and store layout understanding, contributing to optimised product placement and increased sales. Skilled in POS system knowledge and age-restricted item handling, maintaining compliance with industry standards. Committed to career growth within the retail sector by leveraging a dedicated work ethic and exceptional customer engagement skills.
Overview
20
20
years of professional experience
Work history
Customer Team Member
Co-op Food
Kegworth, Leicestershire
01.2006 - Current
- Delivered excellent customer service to ensure repeat business.
- Boosted store morale by fostering a team-based environment.
- Supported the management in inventory control for efficient stock management.
- Trained new team members for smooth transition into the role.
- Worked efficiently on tills to minimise waiting times for customers.
- Handled customer complaints with tact and professionalism.
- Assisted in creating promotional displays to boost sales.
- Assisted customers on shop floor, locating items and taking payments.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
- Verified shoppers' ID when selling age-restricted products.
Skills
- Time management
- Team player
- Cash handling
- Complaint management
- Stock management
- Visual merchandising
- Store layout understanding
- Dedicated work ethic
- Stock replenishment
- POS [System] knowledge
- Product pricing
- Age-restricted item handling
- Customer engagement
- Till operation
Timeline
Customer Team Member
Co-op Food
01.2006 - Current