Farhaan Sajid
Halifax,West Yorkshire
Summary
Dedicated professional with a strong foundation in customer communications, exceptional customer service, and complaint handling. Skilled in verbal articulation, telephone etiquette, and achieving sales targets while maintaining resilience under pressure. Proficient in multitasking, data processing, and time-management with a clear focus on delivering outstanding results. Demonstrates a dedicated work ethic, computer literacy, and an outstanding telephone manner. A collaborative team player committed to enhancing customer satisfaction and driving organisational success.
Offering strong interpersonal and communication skills, coupled with keen attention to detail and proactive attitude. Knowledgeable about customer service principles and techniques, with focus on creating positive customer experiences. Ready to use and develop problem-solving, teamwork, and time-management skills in a Customer service role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer team member
The Co-operative group
Ripponden, West Yorkshire
11.2023 - 05.2024
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Followed shop and cash security measures to reduce losses.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
- Optimised customer service strategy to focus on priority customers, boosting repeat purchases.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Delivered excellent customer service to ensure repeat business.
- Handled multiple customer transactions concurrently, enhancing workflow efficiency.
- Handled customer complaints with tact and professionalism.
- Improved customer service by answering inquiries accurately and swiftly.
Customer Service Assistant
Jungle Grill
01.2021 - 11.2021
- Responsible for delivering exceptional customer service to customers at all times
- Working in a fast-paced environment where multi-tasking is the norm
- Being able to work using your own initiative as well as, contributing to a passionate and friendly team
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Complying with Food Handling and Hygiene standards
- Complying with Health and Safety regulations
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Volunteer
Madni Youth Movement
01.2018 - 01.2021
- I have a real passion to help others, and this was a great opportunity in raising funds for multiple projects throughout the UK and around the world
- Responsible in assisting management to create and implement charitable initiatives for fund raising
- These projects have involved organising community fun days, car washes, bake sales and sponsored walks
Education
Business - A-level, Applied Science and ICT
Trinity Academy Sixth Form
01.2021 - 01.2022
8 GCSE’s - 4 (B), 4 (C)
The Halifax High School
01.2016 - 01.2021
Skills
- Customer communications
- Verbal articulation
- Exceptional customer service
- Resilience under pressure
- Telephone etiquette
- Customer complaint handling
- Sales target achieving
- Data processing
- Multitasking efficiency
- Dedicated work ethic
- Computer literacy
- Clear communication
- Time-management
- Outstanding telephone manner
- Team player
Affiliations
- Enjoy recreational sports such as football and going to the gym
- Socialising with family and friends and maintaining a healthy lifestyle balance
- Passion for reading and keeping abreast with science, political and economic related news.
Timeline
Customer team member
The Co-operative group
11.2023 - 05.2024
Customer Service Assistant
Jungle Grill
01.2021 - 11.2021
Business - A-level, Applied Science and ICT
Trinity Academy Sixth Form
01.2021 - 01.2022
Volunteer
Madni Youth Movement
01.2018 - 01.2021
8 GCSE’s - 4 (B), 4 (C)
The Halifax High School
01.2016 - 01.2021
Similar Profiles
Kishan DameraKishan Damera
Warehouse operator at The Co-Operative GroupWarehouse operator at The Co-Operative Group
Adithya PrajeethAdithya Prajeeth
Team leader at The Co-Operative GroupTeam leader at The Co-Operative Group
Tanisha BhattacharyyaTanisha Bhattacharyya
Management Team Leader at THE CO-OPERATIVE GROUPManagement Team Leader at THE CO-OPERATIVE GROUP
Heidi BarrettHeidi Barrett
Work Experience at Hird & Partners Equine HospitalWork Experience at Hird & Partners Equine Hospital
Chloe ShandChloe Shand
Assistant Headteacher at St Michael and All Angels Primary and Pre SchoolAssistant Headteacher at St Michael and All Angels Primary and Pre School