Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Hollie Anne Harrison

Bury,Lancashire

Summary

Assertive individual with strong initiative to learn dynamics of customer service. Receptive to new ideas and adaptable to change. Flourishes in team setting to deliver goals. Determined professional with vast experience in sales, merchandising and customer service. Trained to cultivate relationships with customers to build trust and extend loyalty. Keen on exceeding team goals and obtaining growth with company. Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Team Member

Co operative Group
Bury, Lancashire
04.2022 - Current
  • Returned baskets and trollies to storefront, facilitating convenient shopping experience.
  • Advised customers on shop offers, promotions and discounts.
  • Provided professional customer service, offering can-do attitude to all requests.
  • Helped with bakery duties, carefully transporting goods and organising well-presented displays.
  • Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
  • Communicated with store team via headsets and PA system.
  • Followed shop and cash security measures to reduce losses.
  • Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer issues efficiently, seeking support from supervisor when necessary.
  • Restocked shelves, facing up products, checking dates and verifying prices.
  • Marked down products for discounts in line with store policies.
  • Cleaned and organised checkout area to enhance shopping experience for customers.
  • Ordered inventory to meet store demand.
  • Assisted customers on shop floor, locating items and taking payments.
  • Verified shoppers' ID when selling age-restricted products.
  • Promoted membership scheme, increasing customer sign-up in line with personal targets.

Education

GCSEs - Maths

St Gabriel's RC High School
Bury
09/2015 - 03/2020

GCSEs - English Lang/Lit

St Gabriel's RC High School
Bury
09/2015 - 03/2020

GCSEs - Science-Biology/Chemistry/Physics

St Gabriel's RC High School
Bury
09/2015 - 03/2020

GCSEs - RE

St Gabriel's RC High School
Bury
09/2015 - 03/2020

Skills

  • Exceptional customer service
  • Swift problem solver
  • Dedicated work ethic
  • Excellent communicator
  • Team player
  • Sales strategy familiarity
  • Market research expertise
  • Pricing structures knowledge
  • Promotions planning skills
  • Customer demographics understanding
  • Complaint resolution
  • Sales expertise
  • Staff education and training
  • Creative problem solving

Languages

English
Fluent

Timeline

Customer Team Member

Co operative Group
04.2022 - Current

GCSEs - Maths

St Gabriel's RC High School
09/2015 - 03/2020

GCSEs - English Lang/Lit

St Gabriel's RC High School
09/2015 - 03/2020

GCSEs - Science-Biology/Chemistry/Physics

St Gabriel's RC High School
09/2015 - 03/2020

GCSEs - RE

St Gabriel's RC High School
09/2015 - 03/2020
Hollie Anne Harrison