Amelja Stroe
Bath,United Kingdom
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
12
12
years of professional experience
Work history
Store manager
Cambridge Satchel Company
Bath, Bath and North East Somerset
2025.07 - Current
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Enhanced customer satisfaction through proactive engagement and timely resolution of issues.
- Monitored inventory levels to prevent stock shortages and maintain product availability.
- Implemented promotional displays to increase product visibility and sales.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Collaborated with upper management on strategic planning, providing insights from daily operations.
Store Manager Cover
Russell and Bromley
Bath, Bath and North East Somerset
2024.08 - 2025.07
- Oversaw staffing and training, fostering customer-focused team dedicated to service excellence.
- Led training sessions for new employees, enhancing their skills and knowledge for improved performance.
- Enhanced store's reputation for excellence through meticulous upkeep, impactful product presentation and high-quality customer service.
- Resolved customer complaints effectively, protecting store 's image and consumer relationships.
- Developed team-oriented environment by implementing effective leadership strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Operational Deputy Manager
Inditex
Bath, Bath and North East Somerset
2023.11 - 2024.08
- Oversaw team of 15 members to ensure tasks were completed efficiently.
- Achieved higher productivity with rigorous time management strategies.
- Delivered tasks within tight deadlines while maintaining quality standards.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Boosted team morale through effective communication and feedback systems.
Team leader
ITX
Bath, Bath and North East Somerset
2019.10 - 2023.11
- Developed strategies that enhanced team performance and engagement.
- Coordinated daily tasks, ensuring smooth workflow within team of 60 people in peak times.
- Resolved conflicts effectively, promoting harmony within workforce.
- Improved customer satisfaction through effective collaboration with team members.
- Introduced innovative solutions that maximised output while maintaining quality standards.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of team operations.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Assistant manager
Inditex
Tirana, Albania
2014.04 - 2018.09
- Delegated tasks to team members, enhancing team productivity and meeting deadlines.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Supported manager during audits, maintained accurate reports.
- Created positive work environment, resulting in higher employee morale.
- Managed stock control diligently, ensuring optimal inventory levels and preventing shortages.
- Coordinated with management on operational issues, proposing solutions that enhanced workflow efficiency.
Education
Bachelor of Business Administration - Social Administration And Leadership
University of Social Sciences Tirana
Tirana/Albania /2011 - /2014
Skills
- Visual merchandising insight
- Operational optimisation
- Loss prevention strategies
- Health and Safety regulations
- Budget oversight
- Crisis management capabilities
- Employee motivation techniques
- Multitasking proficiency
- Initiative taking
- Resilience under pressure
- Product knowledge proficiency
Affiliations
- Hobby-wise, I'm a person of two characters. My first character as all about simple pleasures: walking in nature, sharing meals with loved ones or curling up with a book or a video-game while my cats keep company. My second character takes over when I travel. I love exploring new worlds, especially if the adventure involves trying local food.
Timeline
Store manager
Cambridge Satchel Company
2025.07 - Current
Store Manager Cover
Russell and Bromley
2024.08 - 2025.07
Operational Deputy Manager
Inditex
2023.11 - 2024.08
Team leader
ITX
2019.10 - 2023.11
Assistant manager
Inditex
2014.04 - 2018.09
Bachelor of Business Administration - Social Administration And Leadership
University of Social Sciences Tirana
/2011 - /2014