Amber Carter Delight
Macclesfield,Cheshire
Summary
Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Front of house team member
Shiraz Palace
Liverpool, Merseyside
2025.03 - 2026.06
- Maintained high standards of customer service during peak times.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Established rapport with regular diners, fostering a loyal client base.
- Managed cash transactions accurately, ensuring accurate financial records.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Front of House
Wood Fire Smoke
Macclesfield, Cheshire East
2023.01 - 2023.12
- Greeted and seated customers, maintaining a welcoming atmosphere
- Managed reservations and coordinated seating arrangements to optimise restaurant capacity
- Addressed customer inquiries and resolved complaints promptly, enhancing overall customer satisfaction
- Assisted in training new staff, promoting adherence to service standards
Bartender/Server
Leathers Smithy Pub
Macclesfield, Cheshire East
2021.05 - 2023.01
- Delivered high-quality customer service to patrons, resulting in a consistent increase in repeat customers
- Managed bar inventory, ensuring adequate stock levels and reducing waste
- Handled cash and card transactions accurately, balancing registers at the end of each shift
- Trained and supervised new staff, improving team efficiency and service quality
Education
BSc - Psychology
Liverpool John Moores University
Liverpool 2023.09 - 2026.06
A-Levels - Psychology, Sociology, and Geography
The Fallibroome Academy
Macclesfield 2021.09 - 2023.06
GCSEs - Full set of GCSEs
The Macclesfield Academy
Macclesfield, Cheshire East 2016.09 - 2021.05
Skills
Complaint handling competence
Payment Processing
Customer experience
In-Person sales techniques
Time management
Excellent communication
References
References available upon request.
Timeline
Front of house team member
Shiraz Palace
2025.03 - 2026.06
BSc - Psychology
Liverpool John Moores University
2023.09 - 2026.06
Front of House
Wood Fire Smoke
2023.01 - 2023.12
A-Levels - Psychology, Sociology, and Geography
The Fallibroome Academy
2021.09 - 2023.06
Bartender/Server
Leathers Smithy Pub
2021.05 - 2023.01
GCSEs - Full set of GCSEs
The Macclesfield Academy
2016.09 - 2021.05