Amber Benkenstein
Yorkley,Gloucestershire
Summary
Dedicated hospitality worker, and within this customer facing role I gained a tailored experience and skills relating in strong customer engagement, efficient money handing, and problem solving. Charismatic and driven individual with background in customer service and hospitality. Motivated individual who brings a desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
3
3
years of professional experience
Work history
Bartender
The Lamb Inn
Iron Acton, South Gloucestershire
03.2025 - 06.2025
- Promoted special events and offers effectively leading to increased footfall on those days.
- Created inviting atmosphere through friendly interaction with customers.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Maintained clean and organised bar, with turnover of over 100 people enhancing customer satisfaction.
- Collaborated with team members to provide seamless service during busy periods.
Food and beverage assistant
Tortworth court
Tortworth, South Gloucestershire
05.2023 - 07.2024
- Collaborated effectively with kitchen staff for expedited order delivery.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Maintained cleanliness in dining area which contributed to pleasant atmosphere.
- Trained over 5 new team members, contributing to staff proficiency.
- Adapted quickly to changing schedules ensuring consistent performance.
Pot washer and waitress
Cattle country, Graze cafe
Berkeley, Gloucestershire
08.2022 - 02.2023
- Ensured safe working environment by promptly cleaning spills and other hazards.
- Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
- Operated industrial dishwasher effectively to ensure highest level of cleanliness.
- Supported culinary team by ensuring availability of clean cooking equipment.
- Undertook regular deep-cleaning tasks, resulting in immaculate work area.
- Fulfilled all tasks within allocated shift hours, demonstrating good time management skills.
- Collaborated with team to provide efficient service during peak hours.
- Maintained cleanliness in serving and dining area for hygienic environment.
Pot washer
The barn at Berkeley
Berkeley, Gloucestershire
07.2022 - 02.2023
- Ensured safe working environment by promptly cleaning spills and other hazards.
- Promoted health standards through consistent use of approved dishwashing chemicals.
- Contributed to smooth running of restaurant through timely completion of dishwashing tasks.
- Undertook regular deep-cleaning tasks, resulting in immaculate work area.
Education
GCSEs -
Katherine Lady's Berkeley School
09/2018 - 06/2023
Skills
- Beer pouring proficiency
- Glassware cleaning
- Reservation system use
- Bar equipment usage
- Customer engagement
- Money handling
- Health and safety certificate level 2
Custom
Amber, Benkenstein, 07707913963, amberbenkenstein07@gmail.com, Acorn Cottage , Gloucestershire, Yorkley, GL15 4RU
Personal Information
Timeline
Bartender
The Lamb Inn
03.2025 - 06.2025
Food and beverage assistant
Tortworth court
05.2023 - 07.2024
Pot washer and waitress
Cattle country, Graze cafe
08.2022 - 02.2023
Pot washer
The barn at Berkeley
07.2022 - 02.2023
GCSEs -
Katherine Lady's Berkeley School
09/2018 - 06/2023
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