Amar Shrestha
Bere Alsto,Devo
Summary
Experienced retail professional with a strong background in staff rota arrangement, store layout planning, and visual merchandising insight. Demonstrates expertise in operational optimisation, cash handling, and retail software usage. Proficient in health and safety regulations, sales leadership, Microsoft Office, POS system operation, customer service, product knowledge, team leadership, and inventory management. Committed to enhancing store performance through strategic planning and effective team management.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Store manager
T.M. Lewin
Abu Dhabi, U.A.E.
07.2015 - 03.2020
- Implemented promotional displays to increase product visibility and sales.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Assistant store manager
Next Retail
Dubai, UAE
04.2014 - 06.2015
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Facilitated smooth operation with effective scheduling and task delegation.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Managed cash registers, handled financial transactions accurately.
Sales assistant
Next
Dubai, UAE
07.2010 - 03.2014
- Monitored trends in consumer behaviour with keen attention to detail.
- Improved customer service by efficiently handling queries and complaints.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Storekeeper
Jawad FZCO
Dubai, UAE
02.2008 - 06.2010
- Assisted in annual inventory audits for accurate stock records maintenance.
- Organised store layout for improved accessibility and customer convenience.
- Handled customer queries promptly, fostering a positive shopping experience.
- Adhered strictly to health and safety regulations, prioritising employee well-being.
Education
Bachelor of Arts -
North East Hill University
India 04.2003 - 03.2006
Skills
- Staff rota arrangement
- Store layout planning
- Visual merchandising insight
- Operational optimisation
- Cash handling
- Retail software usage
- Health and Safety regulations
- Sales Leadership
- Microsoft Office proficiency
- POS system operation
- Customer Service
- Product knowledge
- Team Leadership
- Inventory management
Affiliations
- Reading
- Watching movies
- Hiking
Languages
English
Upper intermediate
Hindi
Upper intermediate
Arabic
Beginner
Nepali
Proficient (C2)
Timeline
Store manager
T.M. Lewin
07.2015 - 03.2020
Assistant store manager
Next Retail
04.2014 - 06.2015
Sales assistant
Next
07.2010 - 03.2014
Storekeeper
Jawad FZCO
02.2008 - 06.2010
Bachelor of Arts -
North East Hill University
04.2003 - 03.2006
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