Alfie Miles
Hove,Sussex
Summary
Results-driven professional with extensive expertise in detailing, business development, operations management, and sales growth strategies. Demonstrates proficiency in P and L management, decision-making competency, and implementing growth initiatives to drive organisational success. Adept at crisis management, employee oversight, and customer service excellence, complemented by strong data analytics and project management skills. Possesses in-depth industry knowledge and product expertise to optimise operational efficiency and deliver measurable outcomes. Committed to leveraging strategic insights to foster sustainable growth and achieve long-term objectives.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Director
Reflected Detail LTD
Brighton and Hove, England
11.2019 - Current
- Manage over 275+ clients each month
- Drove process improvements, optimised workflow efficiency.
- Oversaw financial planning, ensured stability of our organisation.
- Supervised staff training programmes with focus on skill enhancement.
- Implemented operational changes for improved efficiency.
- Instituted cost control measures, mitigated financial risk.
- Established solid partnerships for enhanced market presence.
- Identified and capitalised on growth opportunities within market.
- Developed comprehensive business plans for company growth.
- Coordinated large scale projects with successful outcomes.
- Directed team to deliver high-quality customer service.
- Fostered a positive work environment, increased employee morale.
- Introduced new marketing campaigns, boosted brand image.
- Managed negotiations with clients to secure profitable contracts.
- Enhanced productivity through innovative management techniques.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Formulated business plans to increase growth and minimise cost for company.
- Implemented company policies and legal guidelines.
- Designed business strategies to obtain short and long-term goals for company.
- Managed business operations, financial performance and investments of company.
- Recruited and developed high-performing teams, with focus on talent retention.
Super Yacht Detailer
Luxury Boat Detailing
Sydney , Australia
11.2023 - 04.2024
- Assisted in docking operations, facilitating smooth arrival and departure procedures.
- Performed deep cleaning tasks for enhanced presentation of luxury yachts.
- Cleaned engine compartments contributing to efficient operation of each vessel.
- Provided sanitisation services, ensuring healthy environment's on board.
- Handled minor repairs on boats leading to cost savings on maintenance expenses.
- Stripped old paint from hulls; prepped surfaces ready for repainting.
- Cleaned, polished, and repaired fixtures for improved functionality and appearance.
- Upheld aesthetic appeal of vessels through regular polishing and waxing.
- Conducted routine checks on boat equipment to prevent potential issues.
- Maintained workspace, cleaning tools and equipments after use.
- Followed correct and safe procedures for use of cleaning chemicals.
- Operated machine polishing equipment with precision.
- Responded to customer inquiries, fulfilling requests via multiple communication channels.
- Conducted full damage checks to protect company reputation.
- Completed checklists to deliver on company brand standards.
- Successfully delivered on tasks within tight deadlines.
- Operated machinery for polishing glass with precision.
- Achieved high-quality finish with careful polishing of machined parts.
Pedal Bike Mechanic
Multiple Different Bike Shops
Brighton and Hove , East Sussex
12.2015 - 11.2019
- Assured safety of customers through rigorous cycle inspection prior to sale.
- Exceeded customer expectations through prompt and quality repair services.
- Executed detailed mechanical work with precision tools.
- Assembled new bicycles rapidly without compromising on quality or safety standards.
- Self taught skillset from age 13, where I had my first job in a local bike shop.
Education
Diploma of Higher Education - IMI Level 2 and 3 Extended Diploma - Motorsport Engineering
MET College Northbrook
Shoreham-by-Sea, West Sussex 09.2017 - 06.2019
Skills
- Business development savvy
- In-Depth industry knowledge
- Growth initiatives
- Decision-Making competency
- Sales growth strategies
- P and L management
- Customer Service
- Employee management
- Operations management
- Crisis management expertise
- Data analytics and interpretation
- Project Management
- Equipment Maintenance
- Product knowledge
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Affiliations
- Motorsport Events
- Rugby
- Wake Boarding
Certification
Certificated and Authorised G-techniq Marine Ceramic Coating Installer.
Level 2&3 Motorsport Engineering Extended Diploma
Machine Polishing Specialist With Award Winning Services
Full Clean UK Driving License
Experience with towing enclosed, open, boat and jet ski trailers.
References
References available upon request.
Timeline
Super Yacht Detailer
Luxury Boat Detailing
11.2023 - 04.2024
Director
Reflected Detail LTD
11.2019 - Current
Diploma of Higher Education - IMI Level 2 and 3 Extended Diploma - Motorsport Engineering
MET College Northbrook
09.2017 - 06.2019
Pedal Bike Mechanic
Multiple Different Bike Shops
12.2015 - 11.2019
Certificated and Authorised G-techniq Marine Ceramic Coating Installer.
Level 2&3 Motorsport Engineering Extended Diploma
Machine Polishing Specialist With Award Winning Services
Full Clean UK Driving License
Experience with towing enclosed, open, boat and jet ski trailers.
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