Robert Munday
Aldershot,Hampshire
Summary
Accomplished professional with extensive expertise in business development, financial management, and operations management. Demonstrates exceptional leadership acumen and a deep understanding of contract negotiation techniques, regulatory compliance, and risk management proficiency. Adept at driving sales growth through strategic planning and effective mentoring, while maintaining rigorous performance metrics tracking and budget control. Proven track record in P&L management, corporate governance understanding, and client base development. Committed to fostering organisational structuring and staff development to achieve visionary business goals.
Overview
24
24
years of professional experience
Work history
Director
Advantage Risk Solutions Limited
Basingstoke, Hamshire
06.2014 - Current
- Led team to streamline operations by implementing new strategies.
- Developed comprehensive business plans for company growth.
- Enhanced productivity through innovative management techniques.
- Introduced new marketing campaigns, boosted brand image.
- Managed negotiations with clients to secure profitable contracts.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Directed team to deliver high-quality customer service.
- Implemented operational changes for improved efficiency.
- Initiated business development activities, expanded client base.
- Supervised staff training programmes with focus on skill enhancement.
- Enforced compliance measures for adherence to industry standards.
- Identified and capitalised on growth opportunities in the market.
- Drove process improvements, optimised workflow efficiency.
- Fostered a positive work environment, increased employee morale.
- Championed change initiatives within the organisation for streamlined operations.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Formulated business plans to increase growth and minimise cost for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Managed business operations, financial performance and investments of company.
- Established and monitored key performance indicators, gauging organisational success.
- Spearheaded strategic planning initiatives, aligning organisational objectives with long-term goals.
- Facilitated professional development programs, enhancing leadership capabilities within organisation.
- Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.
- Created and led successful business culture focused on performance.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Branch Director
Aston Scott
Alton, Hampshire
02.2005 - 05.2014
- Managed all branch operations to ensure efficiency and productivity.
- Established strong relationships with customers for improved brand loyalty.
- Developed strategic plans for business growth and expansion.
- Trained team members, resulting in increased performance levels.
- Fostered a high-performance culture within the branch through leadership skills.
- Ensured regulatory compliance by adhering to industry standards and practices.
- Collaborated with other branches for sharing of best practices and resources.
- Mitigated risks by implementing robust risk management strategies.
- Handled conflict resolution amongst staff members ensuring smooth functioning of the branch.
- Conducted regular performance reviews, fostering a culture of continuous improvement.
- Hired, mentored and supervised 30 branch staff, including 5 direct and 25 indirect reports.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Allocated resources to teams and projects based on need, performance and availability.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
Corporate account executive
Graham Brown Insurance Brokers
Guildford, Surrey
05.2000 - 02.2005
- Provided regular status updates regarding account activities to senior management promoting transparency and informed decision-making.
- Managed key corporate accounts to enhance customer satisfaction.
- Led negotiations for beneficial client contracts.
- Cultivated fruitful relationships with clients, strengthening brand loyalty.
- Achieved sales targets by developing new business opportunities.
- Presented product demonstrations to prospective clients, driving sales activity.
- Facilitated resolution of client issues to maintain positive relationships.
- Monitored industry trends to stay competitive in the marketplace.
- Improved client retention rates by offering tailored solutions.
- Developed proposals for potential clients, leading to increased sales conversions.
- Established sales goals for improved revenue generation.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Identified prospect needs and offered appropriate products and services.
- Retained customers by building rapport and delivering tailored product recommendations.
- Achieved monthly sales and performance KPIs for improved team success.
- Increased new business through strategic networking and cold calling.
Education
Insurance Foundation Certificate - Insurance
Chartered Insurance Institute
Health & Safety In the Workplace -
Chartered Institute of Environmental Health
First Diploma - Business and Finance
BTEC Business & Finance
Skills
- Contract negotiation techniques
- Delegation mastery
- Business development savvy
- Leadership acumen
- Data analytics and interpretation
- Regulatory compliance knowledge
- Effective mentoring
- Decision-Making competency
- Financial literacy
- Sales growth strategies
- Performance metrics tracking
- Risk management proficiency
- In-Depth industry knowledge
- P and L management
- Corporate governance understanding
- Budget control aptitude
- Visionary thinking
- Customer Service
- Business administration
- Business development
- Employee management
- Project budgeting
- Operations management
- Financial management
- Budget control
- Clientbase development
- Staff development
- Business planning
- Strategies and goals
- Business analysis
- Policy enforcement
- Rules and regulations
- Recruiting and hiring
- Financial leadership
- Budgeting
- Consulting
- Revenue growth
- Negotiation
- Team building and training
- Organisational structuring
Affiliations
- Running, health & wellbeing, sailing and surfing
Timeline
Director
Advantage Risk Solutions Limited
06.2014 - Current
Branch Director
Aston Scott
02.2005 - 05.2014
Corporate account executive
Graham Brown Insurance Brokers
05.2000 - 02.2005
Insurance Foundation Certificate - Insurance
Chartered Insurance Institute
Health & Safety In the Workplace -
Chartered Institute of Environmental Health
First Diploma - Business and Finance
BTEC Business & Finance
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