Michael Jamie Ash

• Initiated business development activities, expanded client base.
• Established solid partnerships for enhanced market presence.
• Instituted cost control measures, mitigated financial risk.
• Identified and capitalised on growth opportunities in the market.
• Managed negotiations with clients to secure profitable contracts.
• Led negotiations with vendors and suppliers, securing favourable terms.
• Formulated business plans to increase growth and minimise cost for company.
• Championed customer-centric approach, enhancing overall service delivery and satisfaction.
• Evaluated market trends and competitor activities, informing strategic decision-making.

• Led team to streamline operations by implementing new strategies.
• Coordinated large scale projects with successful outcomes.
• Drove process improvements, optimised workflow efficiency.
• Introduced new marketing campaigns, boosted brand image.
• Managed negotiations with clients to secure profitable contracts.
• Fostered a positive work environment, increased employee morale.
• Supervised staff training programmes with focus on skill enhancement.
• Championed change initiatives within the organisation for streamlined operations.
• Directed team to deliver high-quality customer service.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Implemented company policies and legal guidelines.
• Supervised and developed high-achieving staff, providing orientation, training, support and direction.
• Championed customer-centric approach, enhancing overall service delivery and satisfaction.
• Established and monitored key performance indicators, gauging organisational success.
• Directed day-to-day work of 14 employees and motivated teams to exceed objectives.
• Maintained organisational compliance with applicable legislation and regulations.
• Worked with board of directors to establish objectives and decisively lead operations.

Director of new start company. Responsible for sales and purchasing.

Built up the sales until merger with Quarry & Mining Services Ltd

• Developed strong client relationships through frequent follow-ups for improved business prospects.
• Streamlined sales operations by implementing effective coordination techniques.
• Prepared sales presentations, impressing key clients and stakeholders.
• Enhanced customer satisfaction by managing sales enquiries effectively.
• Maintained comprehensive database of customer contact details, easing communication processes.
• Assisted in planning trade shows to increase brand visibility.
• Facilitated efficient communication between departments resulting in smoother workflow.
• Handled critical customer issues promptly, improving overall service quality.
• Liaised regularly with logistics department to ensure timely deliveries.
• Handled inbound queries by phone, email and in person.
• Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
• Followed up on sales quotes and potential leads within target timeframes.
• Served as first point of contact for customer queries, expertly handling inbound calls.
• Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
• Input orders onto internal system to maintain updated sales records.
• Represented organisation to public at trade exhibitions and conventions, driving company awareness.

• Resolved escalated customer issues, ensuring satisfaction and repeat business.
• Managed a portfolio of accounts, effectively balancing competing demands whilst maintaining service quality standards.
• Secured new business contracts for company growth with effective client presentations.
• Coordinated goods and equipment delivery and installation.
• Initiated new business through tactical prospecting.
• Provided considerate sales aftercare for maintained client satisfaction.
• Built rapport with new and existing customers to boost client retention.

Operated a retail shop supplying computers, printers, upgrades and consumables

• Loaded and unloaded delivery vehicles, ensured safe transport of goods.
• Operated forklift trucks to efficiently manage heavy loads in the warehouse.
• Collaborated on stock checking routines, provided accurate inventory updates.
• Packed orders for timely dispatch to customers and retail outlets.
• Inspected goods upon arrival, reported any discrepancies or damages.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Moved stock around by hand, using forklift truck or lifting gear.

• Created a knowledge base with common tech issues and their resolutions.
• Performed network configurations, establishing stable connection across devices.
• Installed operating systems updates, ensuring maximum security.
• Managed ticketing system, improving customer satisfaction rate.
• Diagnosed software malfunctions for swift problem resolution.
• Assisted in data backup and restoration, safeguarding critical business information.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
• Answered user questions about hardware and software operation to help resolve problems.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Completed investigations to check on reported errors, reproduce problems and trace faults.
• Conducted server back-up and recovery operations in line with protocols.

• Demonstrated dedication to safety with regular equipment checks.
• Packaged products securely for prevention of damage during transportation process.
• Followed all health and safety guidelines, contributing to a safe workplace environment.
• Communicated effectively with supervisors, improving overall workflow.
• Stacked pallets, creating an organised storage system.
• Kept clean work areas, promoting better productivity and safety standards.
• Picked orders accurately, reducing instances of return or exchange.
• Loaded lorries to facilitate prompt delivery schedules.
• Used forklifts for swift movement of heavy items.
• Collaborated with team members for smooth warehouse operations.
• Supported other departments as required; demonstrated flexibility and team spirit.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.