Amanda O'Dwyer
Kent,England
Summary
Dynamic professional with expertise in sales growth strategies and business development, demonstrating a strong competency in decision-making and customer service. Skilled in business administration, operations management, and brand development, with a proven track record of client base expansion and strategic planning. Committed to driving business success through innovative strategies and effective daily operations management.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work history
Director
Faversham Carpets Ltd
Faversham, Kent
01.2019 - Current
- Identified and capitalised on growth opportunities in market.
- Enforced compliance measures for adherence to industry standards.
- Initiated business development activities, expanded client base.
- Implemented operational changes for improved efficiency.
- Manage customer inquiries and coordinate appointments via email and telephone.
- Oversee scheduling and logistics for fitting team and measuring and sample visits.
- Liaise with suppliers, process orders and quotations and maintain customer relationship management.
- Handle administrative operations, including invoicing, reporting and compliance documentation.
Manager
Mint Velvet
Tenterden, Kent
04.2015 - 12.2018
- Delivered high-quality products to increase customer satisfaction.
- Oversaw recruitment process thereby ensuring best talents were hired into team.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Facilitated interdepartmental coordination for smooth operations.
- Handled confidential information discreetly, ensured security of data.
- Devised strategies to improve customer engagement.
- Demonstrated leadership skills in managing diverse teams.
Senior recruitment consultant
Hays Recruitment
Bromley, City of London
08.2007 - 01.2010
- Trained junior consultants, boosting their recruiting skills and knowledge.
- Streamlined recruitment process for faster candidate placements.
- Developed strong candidate pool by building relationships with universities and professional organisations.
- Initiated regular follow-ups with placed candidates, ensuring their satisfaction in new roles.
- Evaluated resumes critically, selecting only most suitable applicants for interviews.
- Improved quality of hires by implementing rigorous screening and interview procedures.
- Cultivated relationships with prospective employers, securing more job opportunities for candidates.
- Conducted detailed interviews to assess candidate suitability for various roles.
Education
Foundation Degree in Recruitment R.E.C - Recruitment & Business
Hays
London 08.2007 - 01.2010
NVQ Level 4 - Retail
North Kent College
Dartford 09.2013 - 06.2014
NVQ Level 3 - Legal Secretarial
Erith College
Erith, Bexley 09.1990 - 05.1992
GCSEs - Maths, English Literature, English Language, Biology, Physics, Chemistry, History, PE
Bexleyheath Secondary School
Bexleyheath, Bexley 09.1983 - 05.1988
Skills
- Sales growth strategies
- Business development savvy
- Decision-Making competency
- Customer Service
- Business administration
- Business development
- Operations management
- Brand development
- Clientbase development
- Strategies and goals
- Daily operations
- Business planning
Affiliations
- hiking, reading, classical music, wellbeing and fitness
Timeline
Director
Faversham Carpets Ltd
01.2019 - Current
Manager
Mint Velvet
04.2015 - 12.2018
NVQ Level 4 - Retail
North Kent College
09.2013 - 06.2014
Senior recruitment consultant
Hays Recruitment
08.2007 - 01.2010
Foundation Degree in Recruitment R.E.C - Recruitment & Business
Hays
08.2007 - 01.2010
NVQ Level 3 - Legal Secretarial
Erith College
09.1990 - 05.1992
GCSEs - Maths, English Literature, English Language, Biology, Physics, Chemistry, History, PE
Bexleyheath Secondary School
09.1983 - 05.1988