Alexandria Sullivan
Stranraer,Dumfries and Galloway
Summary
A dedicated professional with expertise in customer service and hospitality, demonstrating outstanding customer service and strong communication skills. Proficient in cash handling, payment processing, and transaction recording, ensuring time-efficient service and seamless order processing. Adept at memorising orders and comfortable with late hours, showcasing flexibility in working hours and a professional attitude. Committed to delivering exceptional service through patience, tolerance, and team collaboration while maintaining hospitality etiquette. I look to gain work and life experience now that I have left school.
Overview
2
2
years of professional experience
Work history
Bar staff member
THE MEETING PLACE
Stranraer, Dumfries and Galloway
02.2025 - Current
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
- Engaged in upselling techniques, boosting sales revenue.
- Adhered to health and safety regulations strictly.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
Waitress
The Crown Hotel
Portpatrick, Dumfries and Galloway
04.2023 - 11.2024
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Met special dietary requests with careful preparation and presentation of dishes.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
Education
Scottish Qualifications Certificate - Higher English
Stranraer Academy
Scottish Qualifications Certificate - Higher Drama
Stranraer Academy
Scottish Qualifications Certificate - Travel & Tourism
Stranraer Academy
Scottish Qualifications Certificate - National 5 Admin & IT
Stranraer Academy
Scottish Qualifications Certificate - National 5 RMPS
Stranraer Academy
Scottish Qualifications Certificate - National 5 Art & Design
Stranraer Academy
Scottish Qualifications Certificate - National 5 Health & Food Technology
Stranraer Academy
Skills
- Time-Efficient service
- Transaction recording
- Cash handling
- Customer Service
- Verbal communications
- Order processing
- Outstanding customer service
- Strong communication
- Hospitality etiquette
- Team collaboration
- Professional attitude
Affiliations
- Amateur Dramatics
- Pop Culture
- Walking
- Film and Theatre
Timeline
Bar staff member
THE MEETING PLACE
02.2025 - Current
Waitress
The Crown Hotel
04.2023 - 11.2024
Scottish Qualifications Certificate - Higher English
Stranraer Academy
Scottish Qualifications Certificate - Higher Drama
Stranraer Academy
Scottish Qualifications Certificate - Travel & Tourism
Stranraer Academy
Scottish Qualifications Certificate - National 5 Admin & IT
Stranraer Academy
Scottish Qualifications Certificate - National 5 RMPS
Stranraer Academy
Scottish Qualifications Certificate - National 5 Art & Design
Stranraer Academy
Scottish Qualifications Certificate - National 5 Health & Food Technology
Stranraer Academy