Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alexandria Sullivan

Stranraer,Dumfries and Galloway

Summary

A dedicated professional with expertise in customer service and hospitality, demonstrating outstanding customer service and strong communication skills. Proficient in cash handling, payment processing, and transaction recording, ensuring time-efficient service and seamless order processing. Adept at memorising orders and comfortable with late hours, showcasing flexibility in working hours and a professional attitude. Committed to delivering exceptional service through patience, tolerance, and team collaboration while maintaining hospitality etiquette. I look to gain work and life experience now that I have left school.

Overview

2
2
years of professional experience

Work history

Bar staff member

THE MEETING PLACE
Stranraer, Dumfries and Galloway
02.2025 - Current
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Ensured customer satisfaction by providing excellent service.
  • Engaged in upselling techniques, boosting sales revenue.
  • Adhered to health and safety regulations strictly.
  • Handled cash transactions to ensure accurate accounting.
  • Served customers to foster a friendly atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleared counters and disposed of waste and broken glass.

Waitress

The Crown Hotel
Portpatrick, Dumfries and Galloway
04.2023 - 11.2024
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Accommodated special event needs, provided customised services for parties.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Maintained clean and organised dining area for customer comfort.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Provided top-notch service to customers, improved overall dining experience.
  • Managed table settings for enhanced dining experience.

Education

Scottish Qualifications Certificate - Higher English

Stranraer Academy

Scottish Qualifications Certificate - Higher Drama

Stranraer Academy

Scottish Qualifications Certificate - Travel & Tourism

Stranraer Academy

Scottish Qualifications Certificate - National 5 Admin & IT

Stranraer Academy

Scottish Qualifications Certificate - National 5 RMPS

Stranraer Academy

Scottish Qualifications Certificate - National 5 Art & Design

Stranraer Academy

Scottish Qualifications Certificate - National 5 Health & Food Technology

Stranraer Academy

Skills

  • Time-Efficient service
  • Transaction recording
  • Cash handling
  • Customer Service
  • Verbal communications
  • Order processing
  • Outstanding customer service
  • Strong communication
  • Hospitality etiquette
  • Team collaboration
  • Professional attitude

Affiliations

  • Amateur Dramatics
  • Pop Culture
  • Walking
  • Film and Theatre

Timeline

Bar staff member

THE MEETING PLACE
02.2025 - Current

Waitress

The Crown Hotel
04.2023 - 11.2024

Scottish Qualifications Certificate - Higher English

Stranraer Academy

Scottish Qualifications Certificate - Higher Drama

Stranraer Academy

Scottish Qualifications Certificate - Travel & Tourism

Stranraer Academy

Scottish Qualifications Certificate - National 5 Admin & IT

Stranraer Academy

Scottish Qualifications Certificate - National 5 RMPS

Stranraer Academy

Scottish Qualifications Certificate - National 5 Art & Design

Stranraer Academy

Scottish Qualifications Certificate - National 5 Health & Food Technology

Stranraer Academy
Alexandria Sullivan