Catherine Spencer
Melton Mowbray,Leicestershire
Summary
Friendly Customer Service Professional with a solid foundation in problem-solving and communication. Enhanced customer satisfaction and loyalty through effective teamwork and adaptability in high-pressure environments. Accomplished Photographer, coordinating photoshoots and event photography while delivering competitive quotes and consistently achieving client satisfaction.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Bar staff member
The Cherry Tree
Melton Mowbray, Leicestershire
2014.07 - 2026.07
- Served customers promptly with friendly service to support a welcoming atmosphere.
- Delivered strong customer satisfaction through attentive, excellent service delivery.
- Served high guest volumes in fast-paced periods with exceptional customer care.
- Greeted and served customers warmly, processing payments to minimise wait times.
- Handled cash transactions and kept accounting records accurate and up to date.
- Collected cash payments via POS, providing correct change and receipts.
- Checked customer identification carefully to maintain legal compliance at all times.
- Used upselling prompts to increase sales revenue during customer orders.
- Prepared beverages to maintain consistent quality across each drink.
- Restocked bar products quickly during busy service periods to avoid shortages.
- Rotated stock regularly to reduce waste from expired products.
- Cleared counters and disposed of waste and broken glass safely.
- Sanitised and cleaned bar area to maintain strict hygiene standards.
- Completed bar closing routines, including cleaning, sanitising, and replenishing stock.
- Completed end-of-day cleaning tasks thoroughly to prepare bar for next trade.
- Followed health and safety regulations rigorously to prevent unsafe practice.
- Managed customer disputes calmly to protect business reputation and resolve issues.
- Coordinated with kitchen staff to deliver seamless bar and kitchen service.
- Recalled drink menu ingredients and recipes using strong memorisation skills.
General housekeeping Assistant
Ragdale Hall
Melton Mowbray, Leicestershire
2011.10 - 2014.07
- Sanitised bathrooms using approved cleaning agents to improve hygiene levels.
- Ensured spotless cleanliness through regular dusting, vacuuming, and mopping to enhance guest experience.
- Arranged rooms to create a welcoming atmosphere, positively impacting guest satisfaction.
- Completed changeovers efficiently to keep guest service running without interruption.
- Executed laundry tasks promptly with careful handling of delicate items to ensure quality standards.
- Upheld high hygiene standards to support guest satisfaction.
- Managed daily duties effectively within set timelines.
- Managed various responsibilities simultaneously to ensure smooth operations., using time and resources effectively.
- Performed vacuuming and dusting in designated areas to maintain cleanliness. reception areas and walkways.
- Delivered extra linen and toiletries to meet changing guest needs.
- Removed used towels and bedding, then replaced with fresh resets.
- Completed after-hours office cleaning, replenishing supplies and resetting bathrooms.
- Served room service while keeping polite guest interactions throughout each shift.
- Reported maintenance issues to enable prompt resolution.
- Handled guests' belongings with careful security at all times.
- Followed company policies for every housekeeping task to keep consistency.
Bar staff member
The Cherry Tree
Melton Mowbray, Leicestershire
2008.05 - 2011.10
- Prepare beverages to keep consistent quality for every order.
- Provide excellent service to keep customer satisfaction at a high level.
- Engaged customers in friendly conversation to foster a welcoming atmosphere.
- Utilised upselling techniques to enhance sales revenue during busy periods.
- Serve high guest volumes with fast, attentive customer care.
- Check identification to support legal compliance and policy adherence.
- Restock bar items quickly during busy periods to avoid shortages.
- Clean and sanitise bar area to maintain strong hygiene standards.
- Follow food safety and hygiene requirements to protect guests at all times.
- Change beer kegs safely following hygiene guidelines and safe handling rules.
- Follow health and safety rules during every shift and task completion.
- Clear counters and dispose of waste and broken glass safely.
- Perform thorough end-of-day cleaning tasks to leave bar ready for trade.
- Handle cash transactions carefully to keep accounting accurate and up to date.
- Process cash payments, issue correct change and receipts via POS.
- Rotate stock regularly to reduce waste from expired products.
- Monitor guest behaviour and stop service for inebriated customers safely.
- Coordinated with kitchen staff to ensure prompt and efficient service delivery.
- Set up bar area daily with clean furniture, supplies, and beverage stock.
- Use memorisation skills to recall extensive menu ingredients and recipes.
- Welcome guests with friendly conversation to sustain a fun atmosphere.
Bar staff member
Staffordshire University
Stafford, Staffordshire
2009.09 - 2011.05
- Ensured customer satisfaction by providing excellent service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared beverages, ensuring consistent quality.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Handled cash transactions to ensure accurate accounting.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Checked identification to maintain legal compliance.
- Engaged in upselling techniques, boosting sales revenue.
- Maintained professional knowledge about various drink recipes and offerings.
- Maintained bar stocks, replenishing daily as necessary.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Handled and moved supplies between stores and bars for restocking and storage.
- Worked with bar management to implement and enforce responsible drinking practices.
- Assisted in training new staff, contributing to team efficiency.
- Liaised with kitchen staff for seamless service delivery.
- Managed time effectively during busy periods for optimal productivity.
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Multi-tasked efficiently to meet strict deadlines.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed food safety and hygiene requirements to protect guests.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Assisted in food preparation for enhanced meal quality.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Welcomed guests with friendly conversation and fun atmosphere.
- Cleared counters and disposed of waste and broken glass.
- Collected, washed and put away glassware between guests.
- Cleared tables promptly to prepare for incoming guests. to remove dirty utensils and leftover food items.
- Prepped ingredients prior to cooking for more efficient service times.
- Cleaned utensils and equipment to maintain hygiene standards.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Took orders and portioned food for delivery to client tables.
- Rotated stock to keep ingredients fresh.
Shop assistant
SPAR
Melton Mowbray, Leicestershire
2006.03 - 2008.08
- Assisted customers in locating desired items, improving overall shopping satisfaction.
- Responded to customer queries with accurate product information, enhancing customer satisfaction.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Handled cash register efficiently, ensuring accurate transactions.
- Welcomed each customer with a friendly smile upon entry warmly, promoting friendly atmosphere.
- Maintained clean, appealing shop environment, promoting a positive shopping experience.
- Managed stock levels on shop floor for continuous product availability.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Built rapport with frequent shoppers to foster loyal customer base.
- Collaborated effectively with team members during busy periods.
Education
Bachelor of Science - 3D animation and digital film technology
Staffordshire University
Stafford, Staffordshire 2008.09 - 2011.05
Skills
- Alcohol service techniques
- Payment Processing
- Cash handling
- Product stocking
- Time-Efficient service
- Customer complaint resolution
- Efficient multitasking
- Team collaboration
- Flexible hours
- Late hours adaptability
- Exceptional customer service
- Friendly demeanour
- Patience and tolerance
Affiliations
- Photography
- Reading
- outdoor exploring
Volunteer
I help run a parent and baby / toddler group in our local community. This involves bringing families together in a safe environment to mix with new people going through the same journey. Also providing a fun safe space for babies and toddlers to explore play and create.
References
References available upon request.
Timeline
Bar staff member
The Cherry Tree
2014.07 - 2026.07
General housekeeping Assistant
Ragdale Hall
2011.10 - 2014.07
Bar staff member
Staffordshire University
2009.09 - 2011.05
Bachelor of Science - 3D animation and digital film technology
Staffordshire University
2008.09 - 2011.05
Bar staff member
The Cherry Tree
2008.05 - 2011.10
Shop assistant
SPAR
2006.03 - 2008.08