Summary
Work history
Education
Skills
Accomplishments
Timeline
Generic

Joseph Butterworth

Northampton,Northamptonshire

Summary

Hard working, reliable and punctual, with a passion to pursue a career in the electrical trades. Great customer service experience with a polite attitude and conscientious approach to work. Interests include socialising with friends and family, and sports (in particular football events) ,

Work history

Bar staff member

Mcmanus Pubs
Northampton, Northamptonshire
2026.04 - Current
  • Engaged in upselling techniques, boosting sales revenue.
  • Liaised with kitchen staff for seamless service delivery.
  • Managed customer disputes effectively, preserving the business reputation.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Served customers to foster a friendly atmosphere.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Managed bar inventory for efficient operation.
  • Restocked bar efficiently during busy periods.
  • Adhered to health and safety regulations strictly.
  • Handled cash transactions to ensure accurate accounting.
  • Rotated stock regularly, reducing waste from expired products.
  • Ensured customer satisfaction by providing excellent service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleared counters and disposed of waste and broken glass.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Worked with bar management to implement and enforce responsible drinking practices.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Input orders into register, calculated bills and collected payments.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Followed food safety and hygiene requirements to protect guests.

Education

GCSEs -

Kingsthorpe College
Northampton, Northamptonshire
2021.09 -

Skills

  • Patience and tolerance
  • Flexible working hours
  • Pub safety procedures
  • Basic mathematics
  • Maintaining bar atmosphere
  • Time-Efficient service
  • Event set-up knowledge
  • Customer queuing management
  • Stock rotation practices
  • Handling customer complaints
  • Bar cleaning procedures
  • Transaction recording
  • Cash handling
  • Customer Service
  • Payment Processing
  • Verbal communication
  • POS Systems
  • Inventory control
  • Order processing
  • Outstanding customer service
  • Till and cash handling
  • Hospitality etiquette
  • Professional attitude
  • Friendly demeanour
  • Strong communication
  • Efficient multitasking
  • Organised and reliable
  • Bar cleaning and maintenance
  • Courteous
  • Glass collection
  • Memorising orders
  • Cash and credit transactions
  • Table setting
  • Team collaboration
  • Resilience under pressure
  • Multitasking efficiency
  • Patience with customers
  • Proactive and positive customer service

Accomplishments

Distinction level obtained throughout Enterprise and Marketing diploma (linked to GCSE)

Timeline

Bar staff member

Mcmanus Pubs
2026.04 - Current

GCSEs -

Kingsthorpe College
2021.09 -
Joseph Butterworth