Summary
Overview
Work history
Skills
Generic

Kelly Down

Great Yarmouth,Norfolk

Summary

Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.

Capable [Job Title] passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in [Type] establishments.

Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

10
10
years of professional experience

Work history

Bar staff member

Rumbold Arms
Gorleston, Norfolk
2017.04 - 2020.03
  • Managed daily bar operations whilst ensuring high standards of customer service.
  • Prepared and served beverages
  • Assisted in training new staff members on bar procedures and customer interaction techniques.
  • Ran the function room for parties

Bar staff member

The Lion Pub
Great Yarmouth, Norfolk
2010.03 - 2016.11
  • Engaged with customers to create a welcoming environment and address any concerns.
  • Managed daily bar operations whilst ensuring high standards of customer service.
  • Collaborated with team members to deliver a seamless service during busy periods.

Skills

  • Use of bar equipment
  • Time-Efficient service
  • Knowledge of local beers
  • Basic mathematics
  • Spirits familiarity
  • Maintaining bar atmosphere
  • Comfortable with late hours
  • Patience and tolerance
  • Handling customer complaints
  • Cash handling
  • Customer Service
  • Food preparation
  • Order processing
  • Outstanding customer service
  • Professional attitude
  • Bar cleaning and maintenance
  • Friendly demeanour
  • Courteous
  • Beer gas changing
  • Strong communication
  • Drink pouring
  • Till and cash handling
  • Time efficiency
Kelly Down