Melissa Owen

Confident, dependable and customer focused individual with a collective 3 years of experience across hospitality and retail, which includes 2 consecutive years in front of house and bar staff roles. The experience in this role enabled adaptation to fast paced shifts, enhancing skills in multitasking and organisation while managing time accordingly, alongside upholding a positive and energetic attitude. Additionally, delivering a high standard of service in a fast paced and high pressure environment maintaining a proactive approach to problem solving and ability to remain calm under pressure. In addition, collaborating with team members in order to create a welcoming and well organised environment highlighting teamwork skills. Developed abilities included handling till operation efficiently, reliably and accurately including cash and card transactions and counting/cashing up the till at the end of a shift. Strong communication skills and confidence where adopted through this role as friendly and attentive service was provided and maintained, consequently building a strong report with a range of customers while also resolving any customer concerns quickly and with a high level of professionalism. I am now looking to bring my adaptability, customer service skills and consistent work ethic to a new position within a team-oriented workplace where I can continue to grow. I am eager to learn and take on new responsibilities.