Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLOTTE SMITH

Markfield,Leicester

Summary

Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed under performing store into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

9
9
years of professional experience

Work History

Store manager

Savers Health & Beauty
Leicester
01.2023 - Current
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Enforced service standards to maintain establishment reputation for excellence.

Assistant manager

Savers health & beauty
Leicester
07.2022 - 01.2023
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on best practices to achieve optimal productivity.
  • Enforced company policies and guidelines for all employees.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.

Supervisory

Savers health & beauty
Leicester
01.2021 - 07.2022
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security

Sales assistant

Savers health & beauty
Leicester
06.2019 - 01.2021


  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Prioritised and effectively managed time to ensure all stock duties were completed in a timely manne

Restaurant & bar assistant

Fieldhead Hotel & Restaurant
Markfield, Leicestershire
05.2016 - 06.2019
  • Prepared drinks accurately and swiftly, minimising waiting time for customers
  • Ensured customer satisfaction by providing excellent bar service.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Enhanced customer dining experience by providing top-notch service.
  • Honed multitasking abilities whilst juggling multiple tables simultaneously.
  • Maintained detailed knowledge of menu items to provide recommendations.

Education

BTEC - Business Studies

Stephenson College
Coalville

GCSEs - English Lang

Stephenson College

GCSEs - ICT

Stephenson College

GCSEs - Geography

Stephenson College

GCSEs - English Lit

Stephenson College

GCSEs - Biology

Stephenson College

GCSEs - Chemistry

Stephenson College

GCSEs - Physics

Stephenson College

GCSEs - Maths

Stephensons College

Skills

  • Outstanding customer service
  • Inspiring leadership
  • Target motivated
  • Opportunities identification and creation
  • Transformational leadership
  • Business administration
  • Workforce development
  • Staff recruitment and training
  • Inventory forecasting
  • Staff scheduling
  • Staff mentorship and training
  • Visual merchandising
  • Store management
  • Stocktake management
  • Inventory control
  • Engaging leadership style
  • Store layout planning
  • Operational optimisation
  • Store security measures
  • Loss prevention strategies
  • Security procedures
  • Team Leadership
  • Resourcefulness
  • Conflict Resolution
  • Product knowledge
  • Time efficiency
  • Resilience under pressure
  • Crisis management capabilities
  • High energy level
  • Hygiene standards adherence
  • Espresso machine operating
  • Personal resilience
  • Multitasking aptitude
  • Food hygiene compliance
  • Coffee machine operation
  • Food service

Timeline

Store manager

Savers Health & Beauty
01.2023 - Current

Assistant manager

Savers health & beauty
07.2022 - 01.2023

Supervisory

Savers health & beauty
01.2021 - 07.2022

Sales assistant

Savers health & beauty
06.2019 - 01.2021

Restaurant & bar assistant

Fieldhead Hotel & Restaurant
05.2016 - 06.2019

BTEC - Business Studies

Stephenson College

GCSEs - English Lang

Stephenson College

GCSEs - ICT

Stephenson College

GCSEs - Geography

Stephenson College

GCSEs - English Lit

Stephenson College

GCSEs - Biology

Stephenson College

GCSEs - Chemistry

Stephenson College

GCSEs - Physics

Stephenson College

GCSEs - Maths

Stephensons College
CHARLOTTE SMITH