Jacob Impey
Eastbourne,England
Summary
Accomplished management professional with over five years of experience in team management and store operations. Demonstrates expertise in merchandising, e-commerce management, and financial reporting, with a strong focus on profit and loss understanding. Proven track record in enhancing store layout planning and implementing effective security measures. Adept at staff mentoring, project scheduling, and budget oversight to drive organisational success. Committed to leveraging skills in customer service, problem-solving, and communication to achieve business objectives.
Overview
12
12
years of professional experience
Work history
Store Manager
Cash Converters
Eastbourne
2024.12 - 2026.04
- Having both worked as the store Store Manager and assistant store manager in the same store I've had a wide and diverse role to play. In the main driving business growth and delivering operational excellence across all areas of the store. I take ownership of all areas of the store, such as P&L/Margins, Aged stock, Merchandising, staff training, E-commerce, consumables management store organisation and customer care.
- Merchandising is a particular strength of mine and a central focus in this role. I lead the store's merchandising strategy, ensuring all displays—particularly windows—are aligned with stock trends and promotional priorities. These displays not only boost sales but also increase the volume of incoming buys, playing a crucial role in the overall health of the business. I actively develop creative sales campaigns and visually compelling displays to help manage stock levels and improve turnover. This has also become an area where I've strengthened and mentored the team.
- Key daily responsibilities include:
- Managing daily store operations and ensuring all business processes are followed to a high standard.
- Conducting daily floor walks and delegating actionable tasks to the shop floor team.
- Leading by example in all areas, including customer engagement, buying procedures, testing goods and jewellery, closing sales, and promoting store services.
- Working closely with the Director and Area Manager to drive business performance, improve customer satisfaction, and support long-term growth.
Customer Trading Manager
Sainsbury's
Eastbourne, East Sussex
2024.07 - 2024.12
- As a Customer Trading Manager, I was responsible for overseeing the day-to-day operations of the store, ensuring all processes were followed efficiently and time was managed effectively. My role included handling deliveries, conducting regular code checks, and utilising the F.I.C.T system to maintain operational standards. I was also accountable for ensuring completion of the daily store checklist and upholding compliance across all areas.
- Key responsibilities included:
- Managing the store’s till areas, maintaining cleanliness, stock levels, and merchandising (clip strips and cheek panels).
- Overseeing the in-store ordering system, ensuring all departments were well-stocked with essential items such as packaging, cleaning supplies, stationery, bags, and marketplace equipment.
- Supporting smooth store operations alongside three other CTMs and the Store Manager, fostering strong collaboration within the leadership team.
- In addition to my operational duties, I placed great emphasis on team morale and culture. I took initiative to strengthen team spirit by organising events such as a Halloween party and a Christmas celebration, both of which were well-received and praised by staff. This contributed to a noticeable improvement in team engagement and workplace atmosphere during my time at the store.
Store Leader
WHSmith
Eastbourne
2021.10 - 2024.07
- I have three years of store management experience at WHSmith, where I was able to put all my leadership expertise into practice.
- I was responsible for planning projects, driving sales improvements, and managing key initiatives that elevated the store to be ranked among the top 50 stores nationwide. I also played a key role in overseeing a significant store refit and successfully introduced two new concession brands, further boosting performance. My expertise in customer service, conflict resolution, and health and safety has been enhanced through comprehensive training, making me well-equipped for management roles.
- I lead by example and prioritize empowering my team to achieve their goals, while fostering strong, individual relationships with each staff member. My 'firm but fair' management style has significantly contributed to the store's high standards.
- During this time, I developed and honed a wide range of skills, including:
- Budgeting
- Sales Strategy
- Marketing Initiatives
- Conflict Resolution
- Shrinkage Control
- Data Analysis
- People Management
- Effective Communication
- Cash Handling and Management
Team Leader
Wm Morrisons Supermarkets
Eastbourne, East Sussex
2020.05 - 2021.09
- I worked in the fast-paced home delivery department, where I held various responsibilities. As a team leader, I was hands-on across all areas but primarily focused on the Click and Collect department. I successfully reduced customer wait times for collections to under 5 minutes while improving overall customer service standards.
- In addition to this, I was responsible for closing the picking department, which involved preparing trolleys for the next day’s pickers and managing the return of unwanted products. In the afternoons, I oversaw home deliveries, working closely with drivers to ensure timely van loading and checking that all stock was in good condition to minimize customer complaints. This role also required monitoring delivery routes, communicating with drivers, notifying customers of any delays, and handling complaints efficiently.
- I left the company in 2021 to further develop my management skills, as there were limited opportunities for progression at the time.
Senior Sales Advisor/ Supervisor
Debenhams
2014.08 - 2020.01
- Provide customer service by greeting and assisting customers, and responding to customer enquiries and complaints.
- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Training new members of staff.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish and implement policies, goals, objectives, and procedures for their department.
Education
GCSEs -
East Sussex College
EastbourneFood Safety + Hygiene (NVQ) - undefined
East Sussex College
EastbourneFood Safety + Hygiene (NVQ) - undefined
The Eastbourne Academy
Skills
- Hospitality
- Time Management
- Customer Service
- Problem Solving
- Food preparation
- Team management
- Microsoft Office
- Merchandising
- Management (5 years)
- Assistant manager experience
- Team management (5 years)
- Security
- Sales Problem-solving
- Store layout planning
- Store security measures
- Visual merchandising insight
- Financial reporting
- Profit and loss understanding
- Staff mentoring
- Merchandising expertise
- E-commerce management
- Stock control systems
- Budget oversight
- Performance monitoring
- Safety consciousness
- Time efficiency
- Multi-Channel retailing
- Organisational skills
- Supervising experience
- Project Scheduling
- Cash Handling
- Store management
- Communication skills
- Schedule Management
Personal Details
- Eligible to work in the UK: Yes
- Highest Level of Education: GCSE or equivalent
- Industry: Retail
- Total years of experience: 4
Affiliations
- Writing & Reading
- Badminton, Football, Darts
- Board Gaming
References
References available upon request.
Timeline
Store Manager
Cash Converters
2024.12 - 2026.04
Customer Trading Manager
Sainsbury's
2024.07 - 2024.12
Store Leader
WHSmith
2021.10 - 2024.07
Team Leader
Wm Morrisons Supermarkets
2020.05 - 2021.09
Senior Sales Advisor/ Supervisor
Debenhams
2014.08 - 2020.01
Food Safety + Hygiene (NVQ) - undefined
East Sussex College
Food Safety + Hygiene (NVQ) - undefined
The Eastbourne Academy
GCSEs -
East Sussex College