Hi, I’m
Abriah Cooke-Lunan
Summary
Dedicated Front of House Team Member offering first-class customer service. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Experienced in handling over the phone bookings, questions and complaints.
Overview
3
years of professional experience
6
years of post-secondary education
Work history
York House Thirsk, Yorkshire
Front of House Team Member
06.2021 - Current
Job overview
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Managed customer-related issues following company policies and procedures.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Practiced healthy and safety measures to comply with regulations.
YorGuestYork, North Yorkshire
Cleaner
03.2021 - 07.2021
Job overview
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Reported breakages to supervisor.
- Restocked, refreshed and sanitised bathroom facilities.
- Safely stored cleaning solutions, equipment and chemicals.
- Monitored cleaning supplies and ordered more when necessary.
- Worked quickly to complete cleaning within allotted timeframes.
- Emptied and cleaned trash cans following procedures.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Cleaned and dried windows, mirrors and glass surfaces.
- Dusted countertops, ceilings and furniture for pristine environment.
- Spot cleaned and sanitised high-touch areas.
- Made beds and changed sheets and pillow cases to hotel standards.
Education
Manor Church of England AcademyYork
GCSEs from Double Science, Maths, English, French, Music, Product Design, Religious Studies, Further Maths
09.2016 - 05.2021
All Saints RC SchoolYork
A-Levels from History, Biology, Religious Studies
09.2021 - 06.2023
Skills
- Customer experience
- Time management
- Telephone customer service
- Queue management
- Forward planning
- Food Safety and Hygiene
- Complaint handling
- Guest rapport
- Cleaning requirements
- Table service
- Menu memorisation
- Upbeat, outgoing and positive
Languages
English
Native
References
TO BE FILLED
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Timeline
All Saints RC School
A-Levels from History, Biology, Religious Studies
09.2021 - 06.2023
Front of House Team Member
York House
06.2021 - Current
Cleaner
YorGuest
03.2021 - 07.2021
Manor Church of England Academy
GCSEs from Double Science, Maths, English, French, Music, Product Design, Religious Studies, Further Maths
09.2016 - 05.2021
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