Summary
Overview
Work history
Education
Skills
Timeline
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Charlotte Griffiths

Penryn,Cornwall

Summary

Enthusiastic student with extensive Front Of House experience in high-paced cafe environments. I am able to deliver exceptional customer service while maintaining a friendly atmosphere. Skilled in multitasking and managing customer interactions effectively and committed to making work a positive experience for customers and coworkers alike.

Overview

2
2
years of professional experience

Work history

Front of house team member

FEED General Store
Heaton Chapel, Stockport
03.2024 - 09.2025
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Recommended menu items to guests, enhancing their dining experience.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Some bar experience due to privet evening events.
  • Experience cleaning and keeping the general upkeep of the cafe ensuring a clean experience for customers
  • Some experience of table service due to Roasts on Sundays.
  • Very small amount of Barista training, can pour a shot of espresso and make iced drinks.

Ticket scanner

Stockport County
Stockport, Stockport
01.2024 - 03.2024
  • Ensured all guests had a pleasant experience by providing friendly service and accurate information.
  • Detected counterfeit tickets, maintaining integrity of events and concerts attended by thousands of people.
  • Collaborated with security staff for a secured environment at events.
  • Improved customer satisfaction by swiftly scanning tickets and providing clear directions.

Education

GCSEs - Maths, English Literature, English Language, Geography, PE, Drama, Combined Sciences, Art

Priestnall Secondary School
Heaton Moor, Stockport
09/2022 - 06/2024

A-Levels - Media Studies, Film Studies, Photography

Loreto Sixth Form College
Manchester
09/2023 - 06/2025

BA(Hons) - Film and TV Production

Falmouth University
Falmouth
09/2025 -

Skills

  • Food service
  • Welcoming demeanour
  • Host and Hostess experience
  • Payment Processing
  • Table clearing
  • Extensive menu knowledge
  • Food hygiene understanding
  • Telephone etiquette
  • Positive attitude
  • Composure under pressure
  • Food running
  • Customer experience
  • Punctuality
  • ResDiary experience


Timeline

Front of house team member

FEED General Store
03.2024 - 09.2025

Ticket scanner

Stockport County
01.2024 - 03.2024

GCSEs - Maths, English Literature, English Language, Geography, PE, Drama, Combined Sciences, Art

Priestnall Secondary School
09/2022 - 06/2024

A-Levels - Media Studies, Film Studies, Photography

Loreto Sixth Form College
09/2023 - 06/2025

BA(Hons) - Film and TV Production

Falmouth University
09/2025 -

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Charlotte Griffiths