Abbie-Jo Smith
Middlesbrough,cleveland
Summary
Experienced bar professional with expertise in bar cleaning procedures, beer tap operation, and the use of bar equipment. Skilled in handling intoxicated customers, managing customer complaints with patience and tolerance, and ensuring pub safety through adherence to established protocols. Proficient in stock rotation practices and product stocking to maintain inventory efficiency. Flexible with working hours and committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Bar staff member
sir john fitzgerald
Middlesbrough, Redcar and Cleveland
2025.06 - 2026.03
- Made cocktails for customer enjoyment.
- Managed customer disputes effectively, preserving the business reputation.
- Managed bar inventory for efficient operation.
- Engaged in upselling techniques, boosting sales revenue.
- Rotated stock regularly, reducing waste from expired products.
- Increased footfall with engaging promotional strategies.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served customers to foster a friendly atmosphere.
- Checked identification to maintain legal compliance.
- Liaised with kitchen staff for seamless service delivery.
- Prepared beverages, ensuring consistent quality.
- Ensured customer satisfaction by providing excellent service.
- Adhered to health and safety regulations strictly.
- Helped organise special events at the bar.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Maintained professional knowledge about various drink recipes and offerings.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Bar worker
honky tonk
Middlesbrough, Redcar and Cleveland
2024.01 - 2025.04
- Collected glasses from tables, maintaining a tidy environment.
- Recommended drink options to customers, enhancing their overall bar experience.
- Followed strict opening and closing procedures for operational efficiency.
- Took part in promotional events, attracting more patrons to the establishment.
- Served customers promptly for their satisfaction.
- Maintained cleanliness of bar area by regular wiping and sanitising.
- Improved customer loyalty with exceptional interpersonal skills.
- Checked ID cards to prevent underage drinking.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Education
GCSEs -
unity city academy
Middlesbrough 2018.01 - 2023.07
Skills
- Bar cleaning procedures
- Flexible working hours
- Product stocking
- Pub safety procedures
- Handle intoxicated customers
- Beer tap operation
- Handling customer complaints
- Stock rotation practices
- Patience and tolerance
- Use of bar equipment
Affiliations
- Going for country walks. Taking photos of the nature. Walking the dogs. Driving.
References
References available upon request.
Timeline
Bar staff member
sir john fitzgerald
2025.06 - 2026.03
Bar worker
honky tonk
2024.01 - 2025.04
GCSEs -
unity city academy
2018.01 - 2023.07