Zuzanna Jaskot
Perivale,Ealing
Summary
- Motivated professional with proven expertise in service management, compliance, and team leadership within health and social care.
- Achieved a 97.8% audit score, the highest in the South region, through effective risk assessment and health and safety standards implementation.
- Experienced in managing multi-site operations and collaborating with external stakeholders to enhance quality assurance.
- Currently studying towards the NEBOSH National General Certificate in Occupational Health and Safety to transition into a dedicated health and safety role.
Overview
11
11
years of professional experience
Work history
Multi-Site CQC Registered Manager
Active Care Group
London
2025.09 - Current
- Managed 3 supported living sites supporting a total of 13 residents
and leading a team of 30+ staff, ensuring safe, compliant, and high-quality care delivery. - Achieved 97% Health & Safety audit compliance through strong
incident management, investigations, and RIDDOR reporting, while contributing to the quarterly H&S committee and leading quarterly H&S meetings across all sites. - Supported additional sites across the South Region with H&S audit
preparation, helping increase compliance scores from 65% to 95%. - Incident analysis
Interim Dual Service Manager
Active Care Group
Ealing & East Croydon, London & Croydon
2025.04 - 2025.07
- Managing female-only supported living service alongside current role
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Maintained a high standard of care through continuous quality monitoring.
- Undertook risk assessments to maintain safety standards within the organisation.
Service Manager
Active Care Group
Ealing, West London
2024.04 - 2025.07
- Secured highest score of 97.8% in recent internal Health & Safety audit for South region.
- Reviewed and updated extensive risk assessments to align with best practices.
- Conducted thorough incident investigations, focusing on root causes and prevention.
- Completed RIDDOR reports, documenting incidents and following up on actions.
- Facilitated training sessions on safety procedures, safeguarding, and risk management to the staff team.
- Contributed actively to quality assurance processes, identifying risks proactively.
- Provided ad-hoc informal support to regional services following H&S audits, providing training and follow-up assistance.
Acting Cluster Deputy Manager
Certitude
Hammersmith & Fulham
2023.01 - 2024.04
- Line-managing staff members through 1:1 supervision and annual reviews, including inducting new staff members
- Establishing and maintaining a good working relationship with the local authorities, incl. the social work team
- Establishing and maintaining a good working relationship with the circle of support and families of the people we support
- Liaising with healthcare professionals to achieve the best healthcare outcomes for the people we support
- Rota management
- Conducting team meetings
- Budget management following the company's financial policies and procedures
- Reviewing care plans with input from families and the staff team
- Monitoring and maintaining KPI performance across the service
- Putting in place guidelines to improve the quality of person-centred care for the people we support, including activity timetables, food preferences and dietary requirements
- Knowledge and experience of audits and safeguarding processes
- Deputising for the manager in their absence
- Part of Health and Safety Committee
- Part of Reducing Restrictive Practice Group
Support Worker (Band 3)
Certitude
Ealing
2022.02 - 2023.01
- Key-working,, incl. arranging health appointments, logging outcomes, inventory, monitoring medication stock, monthly reports, activity planning, updating risk assessments
- Mentoring and coaching new starters
- Part of the company's Co-Ordination and Support Group, which was put together to put forward ideas and strategies for improving staff satisfaction and well-being
- Part of the company's ‘Recording and Reducing Restrictive Practice Group
- Compiling risk assessments for new referrals
- Additional training: NAPPI Level 1 Trainer, Diabetes Training, Makaton Level 1 Qualification, First Aid Training, Epilepsy Training, Medication Training, NAPPI Level 1
Support Worker (Band 2)
Certitude
Ealing
2021.01 - 2022.02
- Completing daily logs, monitoring charts
- Delivering person-centred care in line with the individual's support plan and company policies and procedures
- Administering medication in line with government and company policy
- Attending relevant training, incl. First Aid, The Care Certificate and safeguarding
- Archiving documentation incl. MAR sheets, daily logs and support plans
- Experience with autism, learning disabilities, behaviours of concern and complex needs
- Additional training completed: NAPPI Level 1 training, Makaton Training, Care Certificate, Moving and Positioning Training
Learning Disability Support Worker
Norwood
Kenton
2020.07 - 2020.12
- Completed mandatory training
- Experience supporting autistic, non-verbal clients
- Experience supporting partially sighted and blind clients
- Experience with assistance during meals
Barista
Starbucks
Ealing
2019.10 - 2020.07
- Operation of cash register and card machine
- Dealing with customer complaints
- Taking customised orders and completing them in a fast-paced environment
- Working as part of team and duty collaboration
- Completed Conflict Management course
Classroom Assistant
Tadeusz Kosciuszko Polish School
Ealing
2015.09 - 2016.07
- Supervising children during lesson time and lunch time
- Assisting the teacher in collecting parent/school correspondence
- Assisting children in completing tasks they found challenging
- Assist the teacher in teaching Polish to the children (incl. reading, writing, listening, speaking)
Education
NEBOSH National General Certificate - Occupational Health & Safety
Phoenix HSC
2025.05 -
Managing Safely -
IOSH
2025.04 - 2025.05
ILM Level 5 Diploma in Leadership and Management -
City & Guilds
London 2023.11 - 2024.03
Level 3 Diploma in Adult Social Care -
City and Guilds
London 2022.11 - 2023.03
Care Certificate -
City & Guilds
London 2020.07 - 2020.12
A-Level - Philosophy & Ethics, English Literature, Psychology
Cardinal Wiseman Sixth Form
London 2014.09 - 2016.08
A-Level - Polish
Tadeusz Kosciuszko Polish School
London 2013.09 - 2015.06
Timeline
Multi-Site CQC Registered Manager
Active Care Group
2025.09 - Current
NEBOSH National General Certificate - Occupational Health & Safety
Phoenix HSC
2025.05 -
Interim Dual Service Manager
Active Care Group
2025.04 - 2025.07
Managing Safely -
IOSH
2025.04 - 2025.05
Service Manager
Active Care Group
2024.04 - 2025.07
ILM Level 5 Diploma in Leadership and Management -
City & Guilds
2023.11 - 2024.03
Acting Cluster Deputy Manager
Certitude
2023.01 - 2024.04
Level 3 Diploma in Adult Social Care -
City and Guilds
2022.11 - 2023.03
Support Worker (Band 3)
Certitude
2022.02 - 2023.01
Support Worker (Band 2)
Certitude
2021.01 - 2022.02
Care Certificate -
City & Guilds
2020.07 - 2020.12
Learning Disability Support Worker
Norwood
2020.07 - 2020.12
Barista
Starbucks
2019.10 - 2020.07
Classroom Assistant
Tadeusz Kosciuszko Polish School
2015.09 - 2016.07
A-Level - Philosophy & Ethics, English Literature, Psychology
Cardinal Wiseman Sixth Form
2014.09 - 2016.08
A-Level - Polish
Tadeusz Kosciuszko Polish School
2013.09 - 2015.06