ALICE HULME
Wellingborough,Northamptonshire
Summary
Conscientious, reliable and result driven. I am optimistic and thrive in challenging situations. Bringing strong organisational skills and a proactive approach, I excel in streamlining operations and improving efficiency. My background in team leadership, customer service, and problem-solving enables me to effectively manage daily tasks. I focus on fostering a happy, and therefore successful, working environment whilst ensuring high standards of service and patient care.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
CQC Registered Pactice Manager
Wellingborough Dental Surgery
Wellingborough
2023.01 - 2026.02
- Currently I am Practice Manager of a 6 surgery dental practice in Wellingborough.
- January 2026 we passed our CQC inspection which I led the entirety of.
- My day-to-day tasks include staff management, compliance, target-based work, supporting my team and also ensuring our patients have the best patient journey possible.
- Set clear and reasonable objectives for staff and facility performance.
- Oversee maintenance of practice facilities, ensuring a safe and welcoming environment for patients and staff.
- Prior financial year achievements include: Becoming 2nd in whole company in financial performance and £150,000 over expected target.
Senior Administrator
Wellingborough Road Dental Surgery
2022.01 - 2023.01
- My responsibilities involved organising appointments, assisting my team on their day-to-day tasks, being the face of the company, supporting patients and keeping the practice clean, tidy and organised.
- Ensuring compliance standards met.
- Supervised junior administrative staff, providing training and guidance to enhance team skills and performance.
Customer Service Assistant
Byfield Petrol Station
2021.01 - 2021.12
- This job role involved a variety of duties from cashing up, to stock taking, answering phone calls and dealing with customer queries.
Customer Service Assistant
The Cooperative
2020.01 - 2020.12
- This role was primarily till work, as well as assisting elderly members of the community with their shopping.
Store Supervisor
Mobile World
Daventry
2017.01 - 2019.12
- Results-driven Mobile Store Supervisor with 2 years of experience leading sales in retail environments.
- Proven track record of exceeding sales targets, training staff, and delivering outstanding customer service.
Education
BA - International Relations with English Language
University of Buckingham
2017.01 - 2019.12
A Level - English Language, English Literature & Media Studies
Sponne School
Towcester 2014.09 - 2016.08
GCSE's - undefined
Sponne School
Towcester 2011.09 - 2013.06
Skills
- Budget Management
- Conflict Resolution
- Leadership Skills
- Problem Solving
REFERENCES
Available on request.
OTHER INTERESTS
Performing Arts, Animal Care, Current Affairs, Global Travel, Fashion
Timeline
CQC Registered Pactice Manager
Wellingborough Dental Surgery
2023.01 - 2026.02
Senior Administrator
Wellingborough Road Dental Surgery
2022.01 - 2023.01
Customer Service Assistant
Byfield Petrol Station
2021.01 - 2021.12
Customer Service Assistant
The Cooperative
2020.01 - 2020.12
Store Supervisor
Mobile World
2017.01 - 2019.12
BA - International Relations with English Language
University of Buckingham
2017.01 - 2019.12
A Level - English Language, English Literature & Media Studies
Sponne School
2014.09 - 2016.08
GCSE's - undefined
Sponne School
2011.09 - 2013.06