Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lyndsay Armitage

Registered Manager
Huddersfield

Summary

A hardworking, committed, conscientious person with excellent interpersonal skills and customer service experience. I enjoy a challenge and am flexible and adaptable to changing situations. I have excellent organisational skills, self-motivated and have an enthusiastic approach to work and life. I work well in a team and equally well on my own initiative. I am a methodical and analytical worker who can work quickly and efficiently under pressure. I am willing and eager to enhance and learn new skills. I am honest, reliable, and punctual and have a caring attitude towards my work and colleagues. I have a good sense of humour, however, I always take my work seriously and give one hundred percent commitment.

Overview

29
29
years of professional experience

Work History

CQC Registered Manager

Town & Local Care & Choices Homecare
Huddersfield
07.2019 - Current

Manager

  • Of Town & Local Care and Choices Homecare Rotherham & Sheffield, I am responsible for the day to day running of the care service
  • Ensuring full compliance with all legislation and the adherence of company policy and procedures are met at all times
  • Partnership working with GP's/
  • Social Workers/CPN's/Community networks
  • Producing weekly hours reports for different councils
  • Monitoring ECM performance of all staff and ensuring that standards are maintained and exceeded
  • Building good relationships with service users, families and multi-disciplinary teams
  • Proposing solutions where problems have been identified
  • Working closely within my team
  • Working with CQC guidelines to run a Safe, Caring, Responsive, Effective, Well Led services
  • Both services have had CQC inspection within last 12 months, full inspection of Choices Homecare Rating
  • Good, Town & Local Care Rating Good

Deputy Manager

Town & Local Care
Huddersfield
01.2013 - 07.2019
  • Supporting the Registered Manager and Care Co-ordinators, ECM data checks, staff compliance and service user complaince, personal centered care plans, reviews, auditing service user journals, MDT meeting with social workers, district nurses and families
  • Training and supporting new staff through there probabtion
  • Making sure all policy and procedures are been adhered to by staff, following policy and procedures within the company, staff meeting, investigations and disiplinaries
  • Working within the CQC regulations.

Senior Carer, and Care co-ordinator

TLC Home Care
Rotherham
03.2014 - 06.2019
  • I have gone from carer to co-ordinator in the company, in my co-ordination role i manage a team ofcarers which involves weekly rota's so service users have continuity with there care, implementing person centred care plans and risk assessments with the services users and their families, on call phone4 times a week, weekend cover, staff compliance
  • I also have involvement with district nurses, doctors and social workers often attending MDT meetings
  • I work closely with the registered manager and have in the past attended registered manager meeting
  • I have good knowledge of CQC regulations and working policies
  • Accomplishments
  • I have now transferred to Huddersfield and work along side carers, service users and there families in
  • Calderdale
  • I am also working towards my Level 5 in Leadership for Health and Social Care
  • I would like to progress further in my work position as i feel i have a lot more to give and i am very passionate about my work.

Carer

Town & Local Care
Huddersfield
01.2013 - 03.2014
  • People in there own homes, from personnel care
  • Shopping, cleaning, dressing assisting into wheelchairs
  • Using a hoist and assisting with medication
  • And any
  • Other help the service user requires.

Pub Manager

GreeneKing Plc
05.2007 - 10.2009
  • Having been offered my own pub, I was a manager in both the pubs over 4 years
  • Managing the business which involved staff training
  • Rota's, cash checks, stock checks, keylines, wages
  • Health & safety, budgets, P & L reports, organising
  • Entertainment, cleaning lines, cellar, and all office
  • Work
  • I was also a pre-opening trainer, which involved
  • Going into pubs that where having a major re-furb and
  • Re-training the staff, customer service to products.

Assistant Manager

Bar Staff
01.2002 - 05.2007
  • Started in the pub
  • Business as bar staff, moving my way up to
  • Assistant Manager, duties involved shading the manager
  • Supervising the bar and kitchen, training staff, office
  • Work, cellar work.

Credit Controller

Greeneking Pub Company, The Sun Hotel
Leeds

Credit Controller

Graham Builders Merchants
Huddersfield
01.1995 - 07.1995
  • Dealing with incoming and
  • Out going post, telephone calls, chasing out-
  • Standing accounts.

New Business Advisor

Ventura
Leeds
  • Opening new accounts
  • For customers for B & Q, Next and Staples
  • Looking into customers financial backgrounds
  • And making decisions on credit
  • Incoming queries
  • On phone and post.

Secretary/Receptionist

  • Doing all secretarial duties
  • For additional magazine, to the editor, sales, and
  • Art department, chasing accounts, dealing with customer
  • Queries and subscriptions.

Education

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Shelley High School National Business College

Skills

  • Webroster (4 years)
  • Home Care
  • Care plans
  • Senior care
  • Dementia care
  • Medication administration
  • Home care
  • Care experience
  • Emergency First Aider (1 year)
  • Certifications and Licenses
  • Diploma Health and Social Care (Adults & Young Adults) Level 2 & 3
  • April 2017 to Present
  • Health & Social Care Level 5 Leadership & Management
  • May 2017 to Present
  • Additional Information
  • Qualifications: English Pass
  • Maths Pass
  • Typing Pass Pitman Distinction
  • Biology Pass
  • French Pass
  • Further
  • Qualifications: NVQ Business Administration
  • Levels 1, 2 and 3
  • BTEC Business & Finance
  • Public House Management
  • BIIAH Personal Licence Holder
  • Employment Law
  • Health & Safety
  • Health & Hygiene
  • Previous

Timeline

CQC Registered Manager

Town & Local Care & Choices Homecare
07.2019 - Current

Senior Carer, and Care co-ordinator

TLC Home Care
03.2014 - 06.2019

Deputy Manager

Town & Local Care
01.2013 - 07.2019

Carer

Town & Local Care
01.2013 - 03.2014

Pub Manager

GreeneKing Plc
05.2007 - 10.2009

Assistant Manager

Bar Staff
01.2002 - 05.2007

Credit Controller

Graham Builders Merchants
01.1995 - 07.1995

Manager

Credit Controller

Greeneking Pub Company, The Sun Hotel

New Business Advisor

Ventura

Secretary/Receptionist

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Shelley High School National Business College
Lyndsay ArmitageRegistered Manager