Zubair Afzaal
London,Essex
Summary
Friendly customer service professional with 3 years of success in resolving customer concerns and enquiries. Skilled at accurately building rapport in person and over the phone. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Warehouse Operative
Tesco
London, Essex
08.2025 - Current
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Reduced damages with careful handling and storage of fragile items.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Maintained and cleaned warehouse equipment following set procedures.
- Moved stock around by hand, using forklift truck or lifting gear.
Team Member
Marks & Spencer
London
11.2024 - 08.2025
- Displayed teamwork skills to improve overall productivity.
- Demonstrated proper food handling and safety standards.
- Maintained high standards of food hygiene, securing customer trust.
- Increased customer satisfaction by resolving issues.
Manager
Banjos
Barking
10.2023 - 11.2024
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Maintained safe hygiene and food handling standards for full compliance
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Answered phones politely and promptly while accurately recording and confirming reservations
- Monitored food expiry dates and rotated stock, reducing waste and safeguarding health standards
- Managed food preparation tasks, adhering to hygiene and safety standards to maintain quality
- Maintained a clean and organised work area, promoting a pleasant environment for customers
- Engaged with customers to gather feedback, using insights to enhance service and menu offerings
Customer Service Assistant
PAPA'S Chicken
London
05.2023 - 10.2023
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
Waiter
Hawali Restrurent
London
03.2023 - 05.2023
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Maintained safe hygiene and food handling standards for full compliance
Till Operator
Payless
London
11.2022 - 02.2023
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Assessed customer IDs when selling age-restricted goods
Sales Officer
Alif Traders
Gujranwala
07.2021 - 10.2022
- Worked with sales teams to determine best strategies to increase customer interest and purchases
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues
Education
Bachelor of Business Administration - Commerce, Finance
University of Sargodha
Gujranwala 11.2015 - 11.2019
Management - Project Management, Business Project
BPP University
London, Essex, UK 11.2022 - 11.2023
Skills
- Complaint Management
- Sales Techniques
- Cash Handling
- Order Processing
- Polite and Friendly
- Stock Management
- Quality Control
- Customer relations
- Sales Driven
- Point Of Sale(POS) system
- Customer Service
- Change management
- Customer service excellence
- Warehouse safety
- Load handling
- Heavy lifting capability
- Warehouse equipment handling
- Picking and packing
- Health and Safety Compliance
- Labelling
- Warehouse operating procedures
- Forklift and pallet machinery operation
- Warehouse operations
- Warehouse picking
- Damage control
- Machinery operation
Certification
Certificate of Photography Course
Timeline
Warehouse Operative
Tesco
08.2025 - Current
Team Member
Marks & Spencer
11.2024 - 08.2025
Manager
Banjos
10.2023 - 11.2024
Customer Service Assistant
PAPA'S Chicken
05.2023 - 10.2023
Waiter
Hawali Restrurent
03.2023 - 05.2023
Management - Project Management, Business Project
BPP University
11.2022 - 11.2023
Till Operator
Payless
11.2022 - 02.2023
Sales Officer
Alif Traders
07.2021 - 10.2022
Bachelor of Business Administration - Commerce, Finance
University of Sargodha
11.2015 - 11.2019