Zubair Afzaal
London,Essex
Summary
Friendly customer service professional with 3 years of success in resolving customer concerns and enquiries. Skilled at accurately building rapport in person and over the phone. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Warehouse Operative
Tesco
London, Essex
2025.08 - Current
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Reduced damages with careful handling and storage of fragile items.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Maintained and cleaned warehouse equipment following set procedures.
- Moved stock around by hand, using forklift truck or lifting gear.
Team Member
Marks & Spencer
London
2024.11 - 2025.08
- Displayed teamwork skills to improve overall productivity.
- Demonstrated proper food handling and safety standards.
- Maintained high standards of food hygiene, securing customer trust.
- Increased customer satisfaction by resolving issues.
Manager
Banjos
Barking
2023.10 - 2024.11
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Maintained safe hygiene and food handling standards for full compliance
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Answered phones politely and promptly while accurately recording and confirming reservations
- Monitored food expiry dates and rotated stock, reducing waste and safeguarding health standards
- Managed food preparation tasks, adhering to hygiene and safety standards to maintain quality
- Maintained a clean and organised work area, promoting a pleasant environment for customers
- Engaged with customers to gather feedback, using insights to enhance service and menu offerings
Customer Service Assistant
PAPA'S Chicken
London
2023.05 - 2023.10
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
Waiter
Hawali Restrurent
London
2023.03 - 2023.05
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Maintained safe hygiene and food handling standards for full compliance
Till Operator
Payless
London
2022.11 - 2023.02
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Assessed customer IDs when selling age-restricted goods
Sales Officer
Alif Traders
Gujranwala
2021.07 - 2022.10
- Worked with sales teams to determine best strategies to increase customer interest and purchases
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues
Education
Bachelor of Business Administration - Commerce, Finance
University of Sargodha
Gujranwala 2015.11 - 2019.11
Management - Project Management, Business Project
BPP University
London, Essex, UK 2022.11 - 2023.11
Skills
- Complaint Management
- Sales Techniques
- Cash Handling
- Order Processing
- Polite and Friendly
- Stock Management
- Quality Control
- Customer relations
- Sales Driven
- Point Of Sale(POS) system
- Customer Service
- Change management
- Customer service excellence
- Warehouse safety
- Load handling
- Heavy lifting capability
- Warehouse equipment handling
- Picking and packing
- Health and Safety Compliance
- Labelling
- Warehouse operating procedures
- Forklift and pallet machinery operation
- Warehouse operations
- Warehouse picking
- Damage control
- Machinery operation
Certification
Certificate of Photography Course
Timeline
Warehouse Operative
Tesco
2025.08 - Current
Team Member
Marks & Spencer
2024.11 - 2025.08
Manager
Banjos
2023.10 - 2024.11
Customer Service Assistant
PAPA'S Chicken
2023.05 - 2023.10
Waiter
Hawali Restrurent
2023.03 - 2023.05
Management - Project Management, Business Project
BPP University
2022.11 - 2023.11
Till Operator
Payless
2022.11 - 2023.02
Sales Officer
Alif Traders
2021.07 - 2022.10
Bachelor of Business Administration - Commerce, Finance
University of Sargodha
2015.11 - 2019.11