Maxine O’Kelly
Bedworth,Warwickshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
23
23
years of professional experience
Work History
Warehouse Operative
Halfords
Coventry, Warwickshire
08.2022 - Current
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Unit brand manager
Welcome Break
Corley, Warwickshire
01.2017 - 08.2022
- Hired and managed catering staff to perform best practices and quality standards.
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Handled day-to-day scheduling and ordering of stock.
- Cash control
Assistant Catering Manager
Burger King
Coventry , Warwickshire
10.2006 - 01.2017
- Handled day-to-day scheduling, ordering food and processing invoices.
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Hired and trained both permanent and temporary staff members.
- Facilitated payment collection and payroll for employees bi-monthly.
Toy store assistant
The Entertainer
Wolverhampton, West midlands
09.2000 - 09.2006
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Liaised with suppliers to achieve consistent stock levels and delivery schedules.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
Education
Cse - Mathematics, English, French, Biology, Home economics.
Heath Park
Wolverhampton 09/1979 - 07/1984
Skills
- Visual merchandising
- Cash handling
- Complaint management
- Merchandise ordering
- Delivery management
- Stock management
- Customer service
Timeline
Warehouse Operative
Halfords
08.2022 - Current
Unit brand manager
Welcome Break
01.2017 - 08.2022
Assistant Catering Manager
Burger King
10.2006 - 01.2017
Toy store assistant
The Entertainer
09.2000 - 09.2006
Cse - Mathematics, English, French, Biology, Home economics.
Heath Park
09/1979 - 07/1984
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