Omar Isse Gaal
Birmingham,West Midlands
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work history
Warehouse operative
Royal Mail
Rugby
09.2023 - Current
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Completed work following safety rules for best working practices.
- Sorted materials on warehouse racks and shelves.
- Loaded packaged goods on to trucks for shipping.
- Moved stock around by hand, using forklift truck or lifting gear.
- Performed tagging and labelling of warehouse inventory.
Security Officer
Corps Security
Birmingham
03.2023 - 07.2023
- Updated team and coordinated responsibilities using two-way radio system.
- Checked bags and identification with keen eye for detail.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Signed in and issued passes to visitors and contractors.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Covered evening and weekend shifts to meet company goals.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
Security officer
K2 Security
Birmingham
10.2022 - 03.2023
- Covered evening and weekend shifts to meet company goals.
- Checked bags and identification with keen eye for detail.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
Costumer Service Advisor
Teleperformance
Birmingham
05.2022 - 10.2022
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Registered and updated accurate customer information on database.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Administrator
Huda Nursery
Birmingham
06.2021 - 05.2022
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Warehouse Operative
Amazon
Rugeley
05.2019 - 08.2019
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Sorted materials on warehouse racks and shelves.
- Performed tagging and labelling of warehouse inventory.
Warehouse Operative
Boots
Burton-on-Trent
09.2018 - 12.2018
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Sorted materials on warehouse racks and shelves.
- Operated lifting equipment to transport and store stock.
Education
GCSEs - English
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Maths
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Core Science
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Additional Science
Aston Manor Academy
Birmingham 09.2010 - 06.2015
NVQ Level 3 - Law/Criminology
Birmingham Metropolitan College
Birmingham 09.2018 - 06.2019
Skills
- Picking and packing
- Inventory management
- Quality standards
- Warehouse operations
- Warehouse Management Systems proficiency
- Forklift operation
- Loading and unloading
- Stock management
- Product scanning
- Shipping
- Warehouse picking
- Loading and unloading techniques
- Fast-paced picking and packing
- Damage control
- Fresh produce handling
- Risk Assessments
- Manual handling
- Palletising
- Quality Control
- Labelling
- Process Improvement
- Team player
- Forklift and pallet machinery operation
- Stock ordering
- Efficient and proactive
- Machinery operation
- Event security
- Emergency management
- CCTV surveillance
- Incident reporting
- Crowd control
- Employee management
- CCTV monitoring
- Access Control
- Risk analysis training
- Safety and security
- Firearms expert
- ID checks
- Background investigations
- Criminal law knowledge
- Surveillance
- Customer Service
- Lead conversion techniques
- Customer complaint management
- Email writing
- Computer literate
- Excellent communication
- Administration
- Active listening
- Resolving issues
- Multitasking
- Customer communications
- Flexible
- Data management
- Conflict Resolution
- Inbound call handling
- Customer retention
- Attention to Detail
- Production reporting
- Outstanding customer service
- Department management
- Strategic research
- Bookkeeping
Affiliations
- Reading
- Taking walks
- Gaming
- Sight seeing
- Hiking
Languages
Somali
Native
English
Advanced
Japanese
Elementary
Dutch
Elementary
Timeline
Warehouse operative
Royal Mail
09.2023 - Current
Security Officer
Corps Security
03.2023 - 07.2023
Security officer
K2 Security
10.2022 - 03.2023
Costumer Service Advisor
Teleperformance
05.2022 - 10.2022
Administrator
Huda Nursery
06.2021 - 05.2022
Warehouse Operative
Amazon
05.2019 - 08.2019
Warehouse Operative
Boots
09.2018 - 12.2018
NVQ Level 3 - Law/Criminology
Birmingham Metropolitan College
09.2018 - 06.2019
GCSEs - English
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Maths
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Core Science
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Additional Science
Aston Manor Academy
09.2010 - 06.2015
Similar Profiles
Victoria RoseVictoria Rose
Postperson at Royal MailPostperson at Royal Mail
Andrew MorrisAndrew Morris
USO Reform Champion at Royal MailUSO Reform Champion at Royal Mail
Thomas BuckinghamThomas Buckingham
Royal Mail Team member at Royal MailRoyal Mail Team member at Royal Mail
Philip HuntPhilip Hunt
Post and parcel distribution at Royal MailPost and parcel distribution at Royal Mail
Michelle LeonardMichelle Leonard
Case Administrator at HM Prison & Probation ServiceCase Administrator at HM Prison & Probation Service