Omar Isse Gaal
Birmingham,West Midlands
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work history
Warehouse operative
Royal Mail
Rugby
09.2023 - Current
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Completed work following safety rules for best working practices.
- Sorted materials on warehouse racks and shelves.
- Loaded packaged goods on to trucks for shipping.
- Moved stock around by hand, using forklift truck or lifting gear.
- Performed tagging and labelling of warehouse inventory.
Security Officer
Corps Security
Birmingham
03.2023 - 07.2023
- Updated team and coordinated responsibilities using two-way radio system.
- Checked bags and identification with keen eye for detail.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Signed in and issued passes to visitors and contractors.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Covered evening and weekend shifts to meet company goals.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
Security officer
K2 Security
Birmingham
10.2022 - 03.2023
- Covered evening and weekend shifts to meet company goals.
- Checked bags and identification with keen eye for detail.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
Costumer Service Advisor
Teleperformance
Birmingham
05.2022 - 10.2022
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Registered and updated accurate customer information on database.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Administrator
Huda Nursery
Birmingham
06.2021 - 05.2022
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Warehouse Operative
Amazon
Rugeley
05.2019 - 08.2019
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Sorted materials on warehouse racks and shelves.
- Performed tagging and labelling of warehouse inventory.
Warehouse Operative
Boots
Burton-on-Trent
09.2018 - 12.2018
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Sorted materials on warehouse racks and shelves.
- Operated lifting equipment to transport and store stock.
Education
GCSEs - English
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Maths
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Core Science
Aston Manor Academy
Birmingham 09.2010 - 06.2015
GCSEs - Additional Science
Aston Manor Academy
Birmingham 09.2010 - 06.2015
NVQ Level 3 - Law/Criminology
Birmingham Metropolitan College
Birmingham 09.2018 - 06.2019
Skills
- Picking and packing
- Inventory management
- Quality standards
- Warehouse operations
- Warehouse Management Systems proficiency
- Forklift operation
- Loading and unloading
- Stock management
- Product scanning
- Shipping
- Warehouse picking
- Loading and unloading techniques
- Fast-paced picking and packing
- Damage control
- Fresh produce handling
- Risk Assessments
- Manual handling
- Palletising
- Quality Control
- Labelling
- Process Improvement
- Team player
- Forklift and pallet machinery operation
- Stock ordering
- Efficient and proactive
- Machinery operation
- Event security
- Emergency management
- CCTV surveillance
- Incident reporting
- Crowd control
- Employee management
- CCTV monitoring
- Access Control
- Risk analysis training
- Safety and security
- Firearms expert
- ID checks
- Background investigations
- Criminal law knowledge
- Surveillance
- Customer Service
- Lead conversion techniques
- Customer complaint management
- Email writing
- Computer literate
- Excellent communication
- Administration
- Active listening
- Resolving issues
- Multitasking
- Customer communications
- Flexible
- Data management
- Conflict Resolution
- Inbound call handling
- Customer retention
- Attention to Detail
- Production reporting
- Outstanding customer service
- Department management
- Strategic research
- Bookkeeping
Affiliations
- Reading
- Taking walks
- Gaming
- Sight seeing
- Hiking
Languages
Somali
Native
English
Advanced
Japanese
Elementary
Dutch
Elementary
Timeline
Warehouse operative
Royal Mail
09.2023 - Current
Security Officer
Corps Security
03.2023 - 07.2023
Security officer
K2 Security
10.2022 - 03.2023
Costumer Service Advisor
Teleperformance
05.2022 - 10.2022
Administrator
Huda Nursery
06.2021 - 05.2022
Warehouse Operative
Amazon
05.2019 - 08.2019
Warehouse Operative
Boots
09.2018 - 12.2018
NVQ Level 3 - Law/Criminology
Birmingham Metropolitan College
09.2018 - 06.2019
GCSEs - English
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Maths
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Core Science
Aston Manor Academy
09.2010 - 06.2015
GCSEs - Additional Science
Aston Manor Academy
09.2010 - 06.2015
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