Zoe Sullivan
Wirral
Summary
Diligent and eager to contribute to preserving and showcasing cultural heritage through a Learner Volunter role. Possesses strong organisational and communication skills, coupled with keen interest in history and art. Committed to enhancing visitor experiences and supportingl staff.
Knowledgeable about museum operations with strong organisational and communication skills. Experienced in customer service, teamwork, and problem-solving. Ready to use and develop skills in visitor engagement, exhibit management, and educational programming in a Learner Volunteer role.
Overview
2
2
years of professional experience
Work history
Cafe assistant
Volunteer - Autism Together Cafe
Bromborough, Wirral
2024.03 - Current
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Kept the workspace clean for a tidy and hygienic environment.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Managed cash register accurately for smooth transactions.
- Served customers promptly, ensuring they enjoyed their visit.
- Enhanced cafe atmosphere with attention to cleanliness and decoration details.
- Handled money transactions accurately, reducing discrepancies at the end of shifts.
- Restocked display cases regularly for optimal product availability.
- Assisted chefs in food preparation to increase kitchen efficiency.
- Prepped ingredients daily to maintain fresh offerings.
- Fulfilled all duties as assigned during peak hours for effective operation of the café.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
- Facilitated swift service by promptly cleaning and resetting tables after use.
- Delivered excellent customer service with thorough product knowledge.
- Communicated effectively with team members, resulting in smooth operations.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Cleared tables to remove dirty utensils and leftover food items.
- Manned till and processed and recorded payments for orders.
- Assisted with food and beverage preparation, enabling prompt customer service.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Used kitchen equipment as instructed and to safety protocols.
- Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
Volenteer Enabler
Eureka Science + Discovery Museum
Seacombe, Wirral
2025.07 - 2026.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Assisted in delivering MakeCreate workshops
- Set up and tidied away MakeCreate workshops.
- Read storytime in the burrow and nature galleries.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
Education
Horticulture Level 2 -
Ness Gardens
Neston2022
functional skills Level 2 - Maths and English
City of Liverpool College
Liverpoool2017
Skills
- Multitasking proficiency
- Cleanliness maintenance
- Positivity and courtesy
- Beverage making
- Cash handling efficiency
- Self-Motivated initiative
- Health and safety consciousness
- Health and Safety Compliance
- Team player
Timeline
Volenteer Enabler
Eureka Science + Discovery Museum
2025.07 - 2026.01
Cafe assistant
Volunteer - Autism Together Cafe
2024.03 - Current
Horticulture Level 2 -
Ness Gardens
functional skills Level 2 - Maths and English
City of Liverpool College