Marie Stevens
Birmingham
Summary
Friendly and approachable, with strong communication skills combined with knack for multitasking in fast-paced environments. Demonstrates excellent customer service ensuring smooth daily operations. Ready to contribute positively and enhance customer experience. Organised and able to work independently and in a team. Able to learn new skills quickly and effectively.
Overview
24
24
years of professional experience
Work history
Cafe Assistant
The Priory Cafe
Bromsgrove, Worcestershire
06.2024 - 01.2026
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Delivered excellent customer service with thorough product knowledge.
- Served customers promptly, ensuring they enjoyed their visit.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Kept the workspace clean for a tidy and hygienic environment.
- Prepped ingredients daily to maintain fresh offerings.
- Handled money transactions accurately, reducing discrepancies at the end of shifts.
- Communicated effectively with team members, resulting in smooth operations.
- Assisted with food and beverage preparation, enabling prompt customer service.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Cafe Assistant / Front of House
Kath's Cafe
Birmingham
05.2023 - 05.2024
- Served customers promptly, ensuring they enjoyed their visit.
- Managed cash register accurately for smooth transactions.
- Facilitated swift service by promptly cleaning and resetting tables after use.
- Delivered excellent customer service with thorough product knowledge.
- Communicated effectively with team members, resulting in smooth operations.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
Cafe owner
The Sisters Cafe and Molly's Cafe
Birmingham
08.2001 - 12.2021
- Oversaw daily operations to ensure consistent service standards across all shifts.
- Maintained inventory for uninterrupted supply of ingredients and food items.
- Handled cash transactions to maintain accurate financial records.
- Applied health and safety regulations, provided safe environment for both staff and customers.
- Trained new employees in cafe operations, resulted in improved service quality.
- Improved customer satisfaction by ensuring prompt and high-quality service.
- Managed staff rota, ensured smooth operations during peak hours.
- Resolved customer complaints, enhanced overall customer experience at the cafe.
- Built and deployed operational procedures, training courses and administrative systems to handle customer and employee needs.
Customer Retail Assistant
Sainsbury's
Birmingham
10.2003 - 07.2006
- Maintained clean and organised store layout for a pleasant shopping experience.
- Utilised point of sale system proficiently, facilitating smooth checkout process.
- Assisted in visual merchandising to create appealing displays that drove sales.
- Demonstrated excellent product knowledge for improved customer confidence.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Ensured customer satisfaction by providing prompt and courteous service.
- Adhered strictly to company policies whilst handling transactions or addressing customer queries, establishing trust and credibility amongst patrons.
Education
5 O Levels grade C or above -
Swanshurst School
BirminghamFood Hygiene Certificate Level 2
Skills
- Outstanding customer service
- Cash handling efficiency
- Health and safety consciousness
- Multitasking proficiency
- Positivity and courtesy
- Reliable punctuality
- Team player
Timeline
Cafe Assistant
The Priory Cafe
06.2024 - 01.2026
Cafe Assistant / Front of House
Kath's Cafe
05.2023 - 05.2024
Customer Retail Assistant
Sainsbury's
10.2003 - 07.2006
Cafe owner
The Sisters Cafe and Molly's Cafe
08.2001 - 12.2021
5 O Levels grade C or above -
Swanshurst School
Food Hygiene Certificate Level 2