Zeynep Erel
London,GB
Summary
Client focused Harrods professional with a proven record of building loyal, long term relationships through personalised, discreet service and proactive product recommendations. Combines strong commercial instinct, regularly identifying and suggesting new products based on client demand, with meticulous attention to detail and a genuine creative sensibility from a background in Architecture. Comfortable managing multiple priorities to short deadlines across fast-paced, multi-branch environments, with a natural ability to adapt communications and recommendations to each client's individual needs. Seeking to bring this client relationship and product intuition to Harrods Private Shopping as Gifting & Campaigns Assistant, supporting the delivery of highly personalised, memorable client experiences.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Pharmacy Specialist
Harrods
Knightsbridge, London
2024.09 - 2026.07
- Build and maintain long-term relationships with portfolio of 10+ regular clients through proactive follow-ups and consistent, personalised clienteling - directly growing client lifetime value and repeat business.
- Deliver tailored advice and product recommendations by combining product knowledge with genuinely client led, relationship first approach.
- Consistently drive strong client engagement and repeat purchases by staying attuned to seasonal and emerging wellness trends.
- Maintain highest standards of accuracy, discretion and client confidentiality - skills directly transferable to handling sensitive, high-value client information.
- Work with precision under time pressure, managing multiple concurrent client and operational priorities to short deadlines.
- Proactively suggest new products and ranges to management based on client feedback and demand, contributing directly to commercial decision making.
Dispensing Assistant
Michael Franklin
Greater London, Hertfordshire
2021.05 - 2024.09
- Coordinated preparation and processing of prescriptions across multiple branches, maintaining efficiency and accuracy in high-demand settings.
- Delivered professional, client-focused service while managing high-volume workflows of 200 prescriptions daily building adaptability across fast-paced, varied environments.
- Provided over-the-counter advice to customers, drawing on healthcare and supplement knowledge to guide purchasing decisions.
- Managed stock levels and replenishment, ensuring essential products were always available and coordinated varied workflows across several locations.
- Adapted quickly to different branch teams, systems and ways of working, maintaining consistent standards across each location.
- Recognised for healthcare and product knowledge, strong attention to detail and dependability under pressure.
Education
BA (Hons) - Architecture
University of Portsmouth
Portsmouth 2020.01 - 2023.01
Skills
- Clienteling & Client Retention
- Commercial Acumen
- Discretion & Confidentiality
- Personalisation & Gifting
- Precision & Attention to Detail
- Adaptability Under Pressure
- Cross-Team Collaboration
- Organisation & Multi-tasking
- PC Literate (Word, Excel, PowerPoint, Outlook)
Certification
Level 2 Diploma in Pharmacy Service Skills
Timeline
Pharmacy Specialist
Harrods
2024.09 - 2026.07
Dispensing Assistant
Michael Franklin
2021.05 - 2024.09
BA (Hons) - Architecture
University of Portsmouth
2020.01 - 2023.01