Angie Melissa Pulgarin
London,UK
Summary
Luxury retail professional with over 4 years of experience delivering extensive customer service within premium environments such as Harrods. Skilled in clienteling and sales performance, with a strong ability to build lasting customer relationships and contribute to business growth. Passionate about fashion and committed to creating a personalised in-store experience that reflects the highest standards of luxury retail.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Concession Assistant Manager
Monnalisa, Harrods
London
01.2023 - 03.2026
- Drove sales performance through strategic planning and forecasting, consistently achieving and exceeding targets by up 100% weekly.
- Analysed KPIs and customer behaviour to optimise conversion rates and maximise revenue opportunities.
- Delivered a highly personalised luxury service to a portfolio of 50+ clients monthly, leveraging clienteling and CRM tools to build long-term relationships and increase repeat sales by 18%.
- Maintained strong KPI performance, delivering high UPT and ATV through effective clienteling and personalised selling.
- Led and inspired the team to deliver exceptional service aligned with luxury retail standards.
- Ensured visual merchandising and in-store presentation were maintained to the highest brand standards.
- Trained team members to improve product knowledge and selling techniques for better performance.
- Implemented promotional strategies to attract customers and increase sales during busy trading periods.
Senior Sales Assistant
Monnalisa, Harrods
London
01.2022 - 01.2023
- Supported concession management in daily operations and sales performance, contributing to the smooth running of the concession.
- Assisted in delivering a high standard of customer service, supporting the achievement of sales targets.
- Built and maintained customer relationships through CRM systems and clienteling techniques, encouraging repeat business.
- Managed stock control, deliveries, and product replenishment, ensuring consistent store standards and product availability.
- Supported the introduction of new collections, engaging customers and contributing to sales opportunities.
Supervisor
WeWork
Moorgate, London, UK
01.2017 - 01.2021
- Led daily operations, staff coordination, and client service delivery.
- Improved operational efficiency and customer satisfaction through proactive problem-solving.
Sales Assistant
Topshop
Oxford Circus, London, UK
01.2016 - 01.2017
- Delivered customer service and supported sales floor operations.
- Managed stock organisation and product replenishment.
Education
Diploma - Travel and Tourism
Lewisham Way College
LondonDiploma - Aviation Operations
Lewisham Way College
LondonBusiness and management -
Canterbury Christ Church University
Canterbury 01.2021 - 01.2022
Skills
- Clienteling & Customer Relationship Management (CRM)
- Luxury Customer Experience & Client Retention
- Sales Performance, KPIs & Target Achievement
- Visual Merchandising & Brand Standards
- Team Leadership & Staff Development
- High-Value Transactions & Peak Trading
LANGUAGES
Spanish- Native
Beginner
English- Fluent
Beginner
Timeline
Concession Assistant Manager
Monnalisa, Harrods
01.2023 - 03.2026
Senior Sales Assistant
Monnalisa, Harrods
01.2022 - 01.2023
Business and management -
Canterbury Christ Church University
01.2021 - 01.2022
Supervisor
WeWork
01.2017 - 01.2021
Sales Assistant
Topshop
01.2016 - 01.2017
Diploma - Travel and Tourism
Lewisham Way College
Diploma - Aviation Operations
Lewisham Way College