Zain Hassan
Elgin,United Kingdom
Summary
Dedicated professional with a strong foundation in communication excellence and conflict mediation, complemented by skills in patience and tolerance. Demonstrates a keen ability to solve problems and observe behavioural patterns, ensuring effective team collaboration. Known for being personable, polite, and friendly, with proven expertise in cash handling and stock replenishment. Committed to fostering a positive work environment while continuously enhancing team dynamics.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer assistant
Crolla's Gelateria
Aberdeen, Aberdeen City
2024.04 - Current
- Maintaining high standards of service amidst challenging situations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Operated till systems smoothly, streamlining check-out process for customers.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Performed daily opening and closing functions and inventory management.
- Offered advice on product selection for enhanced levels of support and service.
- Created attractive visual merchandising and shop window displays.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Scottish Qualifications Certificate - Scottish Nationals
Elgin Academy
Elgin, Moray 2024.08 - 2025.07
Scottish Qualifications Certificate - Scottish Highers
Elgin Academy
Elgin, Moray 2025.08 - 2026.07
Skills
- Patience and tolerance
- Conflict mediation
- Communication excellence
- Team player
- Cash handling
- Hard-working
- Keen problem solver
- Behavioural observation
- Personable
- Stock replenishment
- Polite and friendly
Affiliations
- Video Games
- Hiking
- Army Cadets
- Fencing
Accomplishments
I gained a First Aid Award with the Army Cadet Force for knowing how to bandage, perform CPR, and how to treat a casualty. I gained the rank of Lance Corporal through experience and effort in the Army Cadet Force.
Timeline
Scottish Qualifications Certificate - Scottish Highers
Elgin Academy
2025.08 - 2026.07
Scottish Qualifications Certificate - Scottish Nationals
Elgin Academy
2024.08 - 2025.07
Customer assistant
Crolla's Gelateria
2024.04 - Current