Summer Mannion
Meliden,Denbighshire
Summary
A dedicated professional with a strong foundation in communication excellence and customer service, known for enhancing customer satisfaction through effective up-selling strategies. Demonstrates patience and tolerance, thriving as a well-organised multitasker and team player. Personable and committed to delivering exceptional service, aiming to leverage skills in a dynamic environment that values customer-centric approaches.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork skills in [Desired Position] role.
Overview
5
5
years of professional experience
Work history
Customer assistant
Marks and Spencer
Prestatyn, Denbighshire
10.2021 - Current
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Provided excellent customer service to ensure repeat business.
Food and beverage assistant
Lyons Robyn Hood
Rhyl, Denbighshire
06.2021 - 10.2021
- Followed strict alcohol serving laws maintaining legal compliance.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Prioritised tasks during peak hours to ensure smooth operations.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Education
Law
Bangor University
Bangor 09/2024 - 05/2027
Skills
- Communication excellence
- Up-Selling experience
- Customer satisfaction enhancement
- Patience and tolerance
- Team player
- Customer Service
- Well-organised multitasker
- Personable
References
References available upon request.
Timeline
Customer assistant
Marks and Spencer
10.2021 - Current
Food and beverage assistant
Lyons Robyn Hood
06.2021 - 10.2021
Law
Bangor University
09/2024 - 05/2027