Erin Beveridge
Livingston,West Lothian
Summary
I am a positive and adaptable person with a strong foundation in customer service and team collaboration. I demonstrate exceptional organisational skills, attention to detail, and problem-solving abilities. I have great social listening and communication skills, enhancing customer satisfaction through empathy and patience. I am skilled in cooking and playing a musical instrument, showcasing creativity and discipline. I am committed to continuous improvement and leadership development within diverse work environments.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Assistant
Marks & Spencer
Livingston
11.2024 - 01.2025
- I attended to customer needs by listening and answering their questions.
- At times I would give one to one service when asked which I enjoyed as it gave me time with the customers.
- I gave good service on the shop floor and gave customers a great experience when shopping in M&S.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- I stocked shelves and made sure that everything was kept up to M&S standards.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Caretaker
Keeping Afloat
Livingston, UK
01.2023 - 01.2024
- I work a Monday evening at West Calder High School letting the parents and children in and out so they can attend classes.
- Maintained cleanliness and hygiene of premises by performing cleaning tasks.
- I created a welcoming atmosphere for the parents and the children.
-
Education
Scottish Higher - Human Biology, History, English, Music
The James Young High School
08.2024 - 05.2025
SCQF level 6 - Health and Social Care Foundation Apprenticeship
West Lothian College
Livingston, West Lothian 08.2024 - 04.2025
SCQF Level 6 - National Progression Award Customer Service
The James Young High School
Livingston, West Lothian 08.2024 - 05.2025
SCQF level 6 - Award in Emergency First Aid at Work
The James Young High School
Livingston, West Lothian 10.2023 - 10.2026
National 5 - Practical cookery, English, Mathematics, Biology, History, Music
The James Young High School
08.2023 - 05.2024
SCQF Level 5 - Elementary Food Hygiene Certificate
The James Young High School
Livingston, West Lothian 08.2022 - 06.2023
SCQF LEVEL 5 - Elementary Food and Health Certificate
The James Young High School
Livingston, West Lothian 08.2022 - 06.2023
SCQF Level 5 - Wellbeing Award
The James Young High School
Livingston, West Lothian 08.2023 - 06.2024
SCQF LEVEL 4 - Introduction to Cookery Course, Enterprise Activity, Problem Solving, Working with Others
West Lothian College
09.2022 - 06.2023
Skills
- Cooking
- Social listening
- Organisational skills
- Communication skills
- Playing a musical Instrument
- Empathy
- Leadership
- Patience
- Customer service
- Checkout operation
- Workspace organisation
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Adaptability
- Patience and tolerance
- Customer satisfaction enhancement
Personal Information
Age: 17
Affiliations
- I volunteer at Jaks Den (children with Cancer) once a week and help with the children and their families.
- I have recently been accepted into the NHS as a Ward Helper at St Johns Hospital.
- I have applied as a volunteer for St Andrews First Aid.
Accomplishments
I recently completed a Step into Healthcare Course with the NHS at the Western General Hospital in Edinburgh.
Certification
Gold Plus Award March 2023
Contributed and achieved a Gold Plus Award for The James Young High School Band in Perth playing my Tenor Horn Brass instrument.
Timeline
Customer Assistant
Marks & Spencer
11.2024 - 01.2025
Scottish Higher - Human Biology, History, English, Music
The James Young High School
08.2024 - 05.2025
SCQF level 6 - Health and Social Care Foundation Apprenticeship
West Lothian College
08.2024 - 04.2025
SCQF Level 6 - National Progression Award Customer Service
The James Young High School
08.2024 - 05.2025
SCQF level 6 - Award in Emergency First Aid at Work
The James Young High School
10.2023 - 10.2026
National 5 - Practical cookery, English, Mathematics, Biology, History, Music
The James Young High School
08.2023 - 05.2024
SCQF Level 5 - Wellbeing Award
The James Young High School
08.2023 - 06.2024
Caretaker
Keeping Afloat
01.2023 - 01.2024
SCQF LEVEL 4 - Introduction to Cookery Course, Enterprise Activity, Problem Solving, Working with Others
West Lothian College
09.2022 - 06.2023
SCQF Level 5 - Elementary Food Hygiene Certificate
The James Young High School
08.2022 - 06.2023
SCQF LEVEL 5 - Elementary Food and Health Certificate
The James Young High School
08.2022 - 06.2023
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