Rhydian Griffiths
Cardiff ,Wales
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Brings 9 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
Work history
Customer assistant
B&M
Cardiff bay, Wales
11.2019 - 01.2026
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Stocked shelves regularly for easy access to products by customers.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Retail assistant
Smyths toys super store
Cardiff leckwith , Wales
11.2017 - 01.2018
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Ensured visual merchandising standards with regular display updates.
- Assisted in stock replenishment to maintain store appearance.
- Provided coverage during peak times to manage customer flow effectively.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Followed company procedures and guidelines for smooth retail operations.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Education
GCSEs - English
Ysgol Gyfun Glantaf
Llandaff05.2012
Skills
- Patience and tolerance
- Communication excellence
- Restock procedures
- Team player
- Customer Service
- Cash handling
- Product knowledge
- Hard-working
- Well-organised multitasker
- Fresh produce checks
- Immaculate floor mopping
- Polite and friendly
- Stock replenishment
Hobbies
My hobbies on my days off is I like going to the cinema and working out in pure gym. Going for long walks and having a nice hot latte from a cafe. Also I’m a non-smoker.
Additional Information
I suffer from Asperger’s syndrome.
Timeline
Customer assistant
B&M
11.2019 - 01.2026
Retail assistant
Smyths toys super store
11.2017 - 01.2018
GCSEs - English
Ysgol Gyfun Glantaf