Zachary Bentley
Pymouth,Devon
Summary
Customer-focused Catering Assistant in the private boxes at Peterborough United with hands-on experience in guest service, cash handling, bar work, waitoring, kitchen portering and stock control. Delivers prompt support during busy events, answers menu and allergen queries clearly and maintains high hygiene standards. Works well with colleagues to keep service smooth and guests satisfied.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Catering assistant
Peterborough United
Peterborough, Cambridgeshire
2022.08 - 2025.06
- Provided excellent customer service, ensuring guest satisfaction.
- Served food and beverages to dining guests with outstanding customer service.
- Enhanced customer experience by promptly addressing queries and complaints.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Set up dining areas for special events, improving the overall ambiance.
- Collaborated with other team members for smooth catering operations during events.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Assisted in training new staff members, fostering a supportive work environment.
- Sorted and organised silverware and dishes for efficient loading into dishwasher.
- Routinely checked stock and refilled the bar to make sure that customers always have the correct products at the correct standard.
Education
A-Levels - Business
Bourne Grammar School
Bourne, Lincolnshire 2021.09 - 2023.07
A-Levels - Design Engineering
Bourne Grammar School
Bourne, Lincolnshire 2021.09 - 2023.07
A-Levels - Media Studies
Bourne Grammar School
Bourne, Lincolnshire 2021.09 - 2023.07
Bachelor of Science - Geology
University of Plymouth
Plymouth 2024.09 -
Skills
- Food hygiene knowledge
- Personal hygiene awareness
- Cash handling
- Customer Service
- Menu knowledge
- Hospitality expertise
- Stock management
- Just-in-time stock
- Dexterity for tray balancing
- Instruction adherence
- Sense of urgency
- Maintaining professional appearance
- Team player
Affiliations
- Football
- Paleontology
- Geology
Timeline
Bachelor of Science - Geology
University of Plymouth
2024.09 -
Catering assistant
Peterborough United
2022.08 - 2025.06
A-Levels - Business
Bourne Grammar School
2021.09 - 2023.07
A-Levels - Design Engineering
Bourne Grammar School
2021.09 - 2023.07
A-Levels - Media Studies
Bourne Grammar School
2021.09 - 2023.07