Sheila Kelly
Skelmersdale,Lancs
Summary
Dedicated and detail-oriented professional with extensive expertise in food safety standards compliance, customer service, and stock management. Proven ability to handle customer complaints with empathy and maintain high levels of customer satisfaction. Skilled in kitchen cleaning procedures, receiving deliveries efficiently, and adhering to health and safety compliance. Adept at multitasking in fast-paced environments while ensuring food hygiene and portion control. Committed to maintaining a professional appearance and personal hygiene awareness. Career goal includes advancing within the hospitality industry by leveraging comprehensive knowledge of menu items, food plating techniques, and just-in-time stock control.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Catering assistant
Edge Hill University
Ormskirk , Lancashire
2015.10 - 2026.02
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Provided excellent customer service, ensuring guest satisfaction.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Collaborated with other team members for smooth catering operations during events.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Set up dining areas for special events, improving the overall ambiance.
- Served food and beverages to dining guests with outstanding customer service.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Collected, washed and sanitised dishes and cooking utensils.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assembled dishes and finalised plating of customer orders.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Team leader / supervisor
Hotters
Skelmersdale, Lancs
2006.10 - 2015.09
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Managed shift schedules for efficient workflow.
- Boosted team morale by initiating regular feedback sessions.
- Delegated tasks effectively, maximising productivity across the team.
- Ensured timely completion of projects through diligent supervision and guidance.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Documented completed works for accurate progress and performance monitoring.
- Delegated tasks according to staff strengths, increasing plant performance.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Warehouse packer
Snack factory
Skelmersdale, Lancashire
1998.08 - 2003.05
- Completed daily packing targets on time, maintained workflow consistency.
- Wrapped items securely using appropriate materials, minimising product damage during transit.
- Kept workplace tidy, contributed to a productive atmosphere in the warehouse.
- Operated machinery safely whilst adhering to company protocols.
- Checked goods for defects before packing, ensuring high quality control standards.
- Coordinated with team members, improved overall productivity levels.
- Loaded and unloaded deliveries using pallet jack to expedite tasks.
- Maintained safe work environment through adherence to health and safety guidelines.
- Packed and labelled products ready for dispatch.
- Applied manual handling techniques to regularly lift and carry up to 15kg.
- Operated basic machinery to carry out product assembly.
- Cleaned and tidied work areas to meet inspection requirements.
- Understood and adhered to health and safety policies and procedures to minimise injury.
Education
Adult numeracy level 1 and 2 -
Skelmersdale College
Lancashire 11/2007 - 12/2008
NVQ level 1 and 2 hairdresser -
Skelmersdale college
Lancashire 09/1995 - 06/1997
CSE , English lit, English lan, MathsBiology, Home -
St Thomas The Apostle RC High School
Skelmersdale 09/1977 - 06/1982
Skills
- Kitchen cleaning procedures
- Receiving deliveries efficiently
- Customer satisfaction focus
- Food safety standards compliance
- Handling customer complaints
- Empathy towards customers
- Food plating techniques
- Maintaining professional appearance
- Personal hygiene awareness
- Team player
- Cash handling
- Customer Service
- Stock management
- Just In Time stock control
- Menu knowledge
- Food portioning
- Food hygiene knowledge
- Portion control
- Stock control
- Food safety
- Food storage techniques
- Food product stock control
- Food Hygiene
- Food allergen awareness
- Temperature control awareness
- Label reading
- Dishwashing proficiency
- Health and Safety Compliance
- Multitasking
Certification
Mental health awareness
An induction to workplace Safety
Fire awareness
Food Allergies awareness
Food safety level 2 and 3
COSH
Data protection
Manual Handling
Harassment and sexual Misconduct Training
Affiliations
- Holidays and time with family / friends
Timeline
Catering assistant
Edge Hill University
2015.10 - 2026.02
Team leader / supervisor
Hotters
2006.10 - 2015.09
Warehouse packer
Snack factory
1998.08 - 2003.05
Adult numeracy level 1 and 2 -
Skelmersdale College
11/2007 - 12/2008
NVQ level 1 and 2 hairdresser -
Skelmersdale college
09/1995 - 06/1997
CSE , English lit, English lan, MathsBiology, Home -
St Thomas The Apostle RC High School
09/1977 - 06/1982