DEBBIE SKEEMER
Leicester,Leicestershire
Summary
Highly skilled professional with extensive experience in customer service, administrative support, and kitchen operations. Demonstrates exceptional people skills, clear communication, and a strong understanding of food safety and hygiene standards. Adept at multitasking, maintaining kitchen equipment, and ensuring quality control. Known for reliability, patience, and the ability to remain calm under pressure. Career goal includes leveraging comprehensive skill set to contribute effectively to a dynamic team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catering assistant
Elior
Leicester, Leicestershire
04.2025 - Current
- Prepared high-quality meals for customer satisfaction.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Provided excellent customer service, ensuring guest satisfaction.
- Preparing dining areas for special events.
- Served food and beverages to dining guests with outstanding customer service.
- Prepared service area and kitchen equipment as directed.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Loaded and unloaded silverware and dishes into and from dishwasher.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Assembled dishes and finalised plating of customer orders.
- Used correct ingredients and ratios in preparation for different dishes.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Mastered different types of cuisine, catering to diverse needs.
Cafe Assistant
LOROS Café
Leicester, Leicestershire
06.2024 - 03.2025
- Fulfilled all duties as assigned during peak hours for effective operations.
- Delivered excellent customer service with thorough product knowledge.
- Handled money transactions accurately, reducing discrepancies.
- Enhanced café atmosphere with attention to cleanliness and decoration details.
- Prepped ingredients daily to maintain fresh offerings.
- Communicated effectively with team members, resulting in smooth operations.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
Admin Reception
Leicester Sports Medicine Clinic
Leicester, Leicester
01.2024 - 03.2024
- Maintained stock levels to avoid shortages in office supplies.
- Updated company databases by inputting new employee contact information and employment details.
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Managed front desk duties to ensure smooth operation of reception area.
- Facilitated internal communication.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Arranged filing systems for easy use and retrieval by personnel.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Cafe Assistant
Compass Group
Leicester, Leicester
01.2014 - 01.2018
- Handled money transactions accurately, reducing discrepancies.
- Fulfilled all duties as assigned during peak hours for effective operation.
- Delivered excellent customer service with thorough product knowledge.
- Enhanced café atmosphere with attention to cleanliness and decoration details.
- Assisted in inventory management tasks for efficient stock control.
- Prepared hot beverages to meet individual customer preferences perfectly..
- Communicated effectively with team members, resulting in smooth operations.
- Handled customer complaints efficiently, preserving brand reputation.
- Assisted chefs in food preparation to increase kitchen efficiency.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Facilitated swift service by promptly cleaning and resetting tables after use.
- Restocked display cases regularly for optimal product availability.
- Followed health safety regulations meticulously, maintaining immaculate work environment.
- Prepped ingredients daily to maintain fresh offerings.
- Managed cash register accurately for smooth transactions.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed timing standards in food deliveries to minimise delays.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Increased order value by upselling sides, drinks and desserts.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
- Trained new cashiers, improving overall productivity levels.
- Trained new staff members, enhancing team performance.
Education
High School Diploma - All
Leysland High School
Leicester /2001 - /2008
Some College (No Degree) - All
Leicestershire Community College
Leicester /2008 - /2010
Skills
- Professional composure
- Empathy towards customers
- Kitchen cleaning procedures
- Food safety standards compliance
- Receiving deliveries efficiently
- Maintaining professional appearance
- Personal hygiene awareness
- Customer satisfaction focus
- Handling customer complaints
- Team player
- Cash handling
- Customer Service
- Food preparation
- Menu knowledge
- Health and safety training
- Food hygiene knowledge
Personal Information
Date of birth: 1992-01-28
Certification
- Health and safety certified
- Allergens certified
References
available on request
Affiliations
- Cooking
- Music
- Making connections
Timeline
Catering assistant
Elior
04.2025 - Current
Cafe Assistant
LOROS Café
06.2024 - 03.2025
Admin Reception
Leicester Sports Medicine Clinic
01.2024 - 03.2024
Cafe Assistant
Compass Group
01.2014 - 01.2018
High School Diploma - All
Leysland High School
/2001 - /2008
Some College (No Degree) - All
Leicestershire Community College
/2008 - /2010
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